Jaia Whittlesey
Columbus,GA
Summary
Resourceful Health Insurance Representative known for high productivity and efficiency in task completion. Specialize in policy interpretation, claims processing, and customer service. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Health Insurance Representative
BCforward
Columbus, GA
02.2023 - 01.2025
- Assisted customers with inquiries about health insurance policies and coverage options.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
Data Entry Specialist
Alorica
Columbus, GA
07.2022 - 02.2023
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Determined appropriate databases for completed documents and transferred files electronically.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Screened and regularly answered calls to provide assistance to important clients.
Claims Specialist
Alorica
Columbus, GA
11.2020 - 07.2022
- Documented specific claims by completing and recording forms, reports and logs.
- Maintained up-to-date knowledge of insurance laws and regulations.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Analyzed and interpreted policy terms to apply appropriate coverage.
- Identified trends in rejected claims that could indicate system errors or fraudulent activity.
Customer Service Representative
Concentrix
Columbus, GA
09.2018 - 11.2020
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
High School Diploma -
Kendrick High School
Columbus, GA05-2018
Skills
- Time management proficiency
- Claims processing expertise
- Sales and marketing aptitude
- In-depth industry awareness
- Regulatory compliance awareness
- Healthcare systems
- Policy interpretation
- Strong interpersonal skills
Timeline
Health Insurance Representative
BCforward
02.2023 - 01.2025
Data Entry Specialist
Alorica
07.2022 - 02.2023
Claims Specialist
Alorica
11.2020 - 07.2022
Customer Service Representative
Concentrix
09.2018 - 11.2020
High School Diploma -
Kendrick High School
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