Shakira Cora-Ramos
Norwich,CT
Summary
Resourceful Health Insurance Representative known for high productivity and efficiency in task completion. Specialize in policy interpretation, claims processing, and customer service. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Health Insurance Representative
Access Healthcare
Norwich, CT
07.2023 - Current
- Assisted customers with inquiries about health insurance policies and coverage options.
- Resolved customer complaints or escalated them as necessary in a timely manner.
- Provided guidance to customers regarding eligibility criteria for various health plans.
- Verified accuracy of customer information prior to enrolling them into a health plan.
- Processed customer applications in order to facilitate enrollment into appropriate health plans.
- Participated in team meetings and provided input on ways to improve operational efficiency.
- Answered phone calls promptly.
Research and Development Technician
Miyoshi America
Dayville, CT
07.2018 - 08.2023
- Provided assistance in training personnel on proper use of lab equipment.
- Investigated reported problems related to existing products using problem-solving techniques.
- Documented all experimental procedures and results in detailed lab notebooks.
- Prepared comprehensive reports and presentations summarizing research findings.
- Operated specialized laboratory equipment, such as spectrophotometers and PCR machines.
- Collected, labeled, and processed research samples with attention to accuracy and timeliness.
Education
High School Diploma -
Rafael Lopez Landron
Guayama, PR05-2015
Some College (No Degree) - Medical Billing And Coding
Porter And Chester
NorwichSkills
- Medical terminology
- Claims processing expertise
- Time management proficiency
- Strong interpersonal skills
- Documentation and recordkeeping
- Customer service
- Multitasking Abilities
- Excellent communication
- Database entry
- Fluent Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Health Insurance Representative
Access Healthcare
07.2023 - Current
Research and Development Technician
Miyoshi America
07.2018 - 08.2023
High School Diploma -
Rafael Lopez Landron
Some College (No Degree) - Medical Billing And Coding
Porter And Chester
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