Jaclyn Patton
Dallas,OR
Summary
Detail-oriented professional with a strong background in health insurance. Skilled in documentation and recordkeeping, as well as analyzing customer feedback to drive service improvements. Committed to maintaining high standards of professionalism and ethics in every interaction.
Overview
8
8
years of professional experience
Work History
Health Insurance Representative
TTEC (TeleTech) - HealthCare Solutions
Charlotte, NC
08.2021 - Current
- Responded to customer inquiries regarding health insurance options and coverage details.
- Processed claims efficiently, ensuring adherence to regulatory standards and company policies.
- Educated clients on benefits and eligibility criteria for various health plans available.
- Collaborated with cross-functional teams to resolve complex billing issues and improve client satisfaction.
- Trained new representatives on best practices for customer service and claims processing protocols.
- Reviewed policy documents for clarity, identifying discrepancies and recommending revisions as necessary.
- Analyzed customer feedback to identify trends, contributing to process improvements in service delivery.
- Collaborated with healthcare providers to ensure accurate billing practices, reducing disputes and errors.
- Assisted customers in navigating online portals or mobile applications for self-service options related to their health insurance accounts.
Insurance Verification Specialist
Rotech Healthcare
Charlotte, NC
08.2018 - 07.2021
- Verified insurance eligibility and benefits for patients, ensuring accuracy and compliance with policies.
- Coordinated with healthcare providers to gather necessary documentation for claims processing.
- Reviewed patient accounts to identify discrepancies and resolve issues related to insurance verification.
- Trained new staff on insurance verification processes and company protocols to ensure consistency.
Education
Public Health
University of North Carolina At Charlotte
Charlotte, NCBusiness Administration
University of North Carolina At Greensboro
Greensboro, NCSkills
- Professionalism and ethics
- Documentation and recordkeeping
- Medical terminology
- Regulatory compliance awareness
- Claims processing expertise
- Healthcare systems
Timeline
Health Insurance Representative
TTEC (TeleTech) - HealthCare Solutions
08.2021 - Current
Insurance Verification Specialist
Rotech Healthcare
08.2018 - 07.2021
Public Health
University of North Carolina At Charlotte
Business Administration
University of North Carolina At Greensboro