AHMAD SAIFAN
I.T.
BARJA
Summary
Accomplished IT professional with a proven track record at Pangea Beach Resort, enhancing IT infrastructure and streamlining systems for optimal efficiency. Expert in network security and IT asset management, coupled with exceptional problem-solving abilities. Achieved significant improvements in system reliability and user satisfaction, demonstrating strong technical and leadership skills.
Overview
17
17
years of professional experience
Work History
IT Technician
Pangea Beach Resort
03.2012 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Configured systems according to prescribed software and hardware frameworks.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Head of IT Department
CABLE ONE
01.2008 - 01.2019
- Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Education
Bachelor of Science - Information Technology And Computing
ARAB OPEN UNIVERITY
BADARO BEIRUT 04.2001 -
High School Diploma -
Barja Modern School
Barja 09.2002 -
Skills
Desktop Technical Support
Hardware Installation
Application installations
Technical Support
Help Desk Operations
Peripheral Repair
Debugging
Network Troubleshooting
Network Maintenance
Software configuration
Remote Support
Wireless Networking
Helpdesk services
System Administration
IT Documentation
Information Security
Operating system management
Data Recovery
Application support
Mobile Device Management
Network Security
IT Asset Management
Help Desk Management
Software deployment management
Languages
Arabic
Native language
English
Advanced
C1
French
Intermediate
B1
Timeline
IT Technician
Pangea Beach Resort
03.2012 - Current
Head of IT Department
CABLE ONE
01.2008 - 01.2019
High School Diploma -
Barja Modern School
09.2002 -
Bachelor of Science - Information Technology And Computing
ARAB OPEN UNIVERITY
04.2001 -