Ahmad Shehadeh
Englewood,NJ
Summary
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
10
10
years of professional experience
Work History
Uber driver
Uber
New Jersey
2024.08 - Current
- Delivered exceptional passenger service, resolved conflicts effectively, upheld high ratings
- Coordinated daily schedule for optimal efficiency and timely service and navigation to ensure timely pickups and drop-offs
- Coordinated schedule and navigation to achieve timely pickups and drop-offs
- Navigated complex urban routes using real-time traffic data to minimize delays
- Followed traffic laws, practiced defensive driving, used GPS to optimize routes
- Provided positive passenger service, handled conflicts, maintained ratings
- Exhibited strong time management and self-direction in managing work independently
- Demonstrated time management and independence in a self-managed work environment
Online Personal Shopper
Instacart
New Jersey
2024.08 - Current
- Picked and packed customer orders accurately under tight timeframes, ensuring quality and completeness.
- Checked items meticulously to prevent order errors and maintain product integrity.
- Selected fresh produce using company freshness standards and removed damaged items to maintain quality control.
- Selected fresh produce according to company standards, removing damaged items to uphold quality control.
- Documented out-of-stock items with photos and replacement notes, reducing follow-up app disputes.
Sales Ambassador
KSG
LaGuardia International Airport
2022.02 - 2024.06
- Engaged 15 passengers daily at LaGuardia International Airport to promote credit card benefits
- Approached hundreds of travelers daily at LaGuardia to effectively present card features and benefits
- Shared precise credit card details, driving credit card signups
- Inspired customers to utilize card benefits, contributing to the achievement of monthly sales targets
- Overcame objections and closed 20 new customers per week
- Achieved sales targets consistently through effective strategies.
- Processed credit card orders with 100% compliance
- Processed credit card applications on handheld terminals with 100% data-entry accuracy
Salesperson/Manager
South Furniture
The Bronx
2016.11 - 2020.03
- Greeted and engaged customers to uncover home furnishing needs, provided world-class service, and delivered an unforgettable shopping experience
- Assisted with pricing, tagging, and organizing sales floor to enhance product visibility and customer experience
- Resolved customer complaints and inquiries in a timely and professional manner
- Managed day-to-day operations of customer service team, overseeing hiring, training, and scheduling to ensure seamless support
- Assist with pricing, tagging, promotions, and organization of the sales floor
- Managed inventory of all products, maintaining accurate and organized records of stock
- Negotiated payment terms, discounts, and credit lines with customers
- Created and maintained customer service records and reports
Education
GED -
North Bergen High School
North BergenAssociate Degree - Medical Assistant
Lincoln Tech Institution
Paramus, NJSkills
- Product Knowledge, Negotiation, Building Relationships, Problem-solving, Positive attitude, Active listening, Detail-oriented, Inventory Management, Adaptability, Time Management, Customer Engagement, Order Fulfillment, Flexibility, Critical Thinking
- Sales presentation
- Credit card processing
- Handheld terminal use
Languages
Arabic (Native), English (Native)
Timeline
Uber driver
Uber
2024.08 - Current
Online Personal Shopper
Instacart
2024.08 - Current
Sales Ambassador
KSG
2022.02 - 2024.06
Salesperson/Manager
South Furniture
2016.11 - 2020.03
GED -
North Bergen High School
Associate Degree - Medical Assistant
Lincoln Tech Institution