Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ahmad Zayed

Madison,MS

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Star Grocery LLC
04.2023 - Current


  • Maintained cleanliness and organization of checkout area to improve operational flow.
  • Trained new staff on cash handling procedures and customer service best practices.
  • Resolved customer complaints effectively, promoting positive shopping experiences.
  • Collaborated with team members to streamline checkout processes and reduce wait times.

Accountant Officer

MK Nabulsi CPA Inc,
03.2020 - 03.2023
  • Assisted in processing invoices and expense reports to ensure timely payment.
  • Supported preparation of monthly financial statements and reconciliations.
  • Learned to utilize accounting software for data entry and reporting tasks.
  • Resolved customer inquiries and complaints, ensuring high satisfaction rates.
  • Analyzed customer feedback to identify trends and recommend enhancements to service protocols.
  • Developed training materials for onboarding processes, improving new hire performance metrics.
  • Maintained detailed records of customer feedback to enhance service delivery and satisfaction.
  • Collaborated with team members to identify process improvements for increased operational efficiency.

Education

Bachelor of Arts - Accounting

Jackson State University
Jackson, MS
05-2022

Skills

  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer focus
  • Payment collection
  • Data entry proficiency
  • Account management
  • Time management
  • Attention to detail
  • Multitasking and organization

Languages

Arabic
Full Professional
English
Full Professional

Timeline

Customer Service Cashier

Star Grocery LLC
04.2023 - Current

Accountant Officer

MK Nabulsi CPA Inc,
03.2020 - 03.2023

Bachelor of Arts - Accounting

Jackson State University

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