Ahmed Abdalla
Little Falls,NJ
Summary
Business development and operations professional with a passion for building relationships, helping businesses grow, and delivering exceptional customer experiences. Experienced working directly with clients, business owners, contractors, and employees in fast-paced environments where communication, organization, and follow-through are essential. Recognized for being dependable, approachable, and willing to do whatever it takes to get the job done.
Overview
1
1
Language
14
14
years of professional experience
Work History
Business Development Representative
Samna Steel
06.2021 - Current
- Work closely with company ownership to support business development, daily operations, and long-term growth initiatives for a growing steel and construction company.
- Build and maintain relationships with contractors, developers, builders, and commercial clients while identifying new business opportunities and strengthening existing partnerships.
- Coordinate multiple construction projects by communicating with vendors, subcontractors, suppliers, and customers to ensure projects remain organized and on schedule.
- Prepare estimates, review project costs, and assist leadership with budgeting and operational planning.
- Support licensing, compliance, business documentation, and administrative processes that keep projects and business operations moving efficiently.
- Identify opportunities to improve internal workflows, communication, and project coordination across departments.
- Represent the company professionally while delivering responsive service and maintaining long-term client relationships.
Patrol Officer
Penns Grove Police Department
01.2022 - 12.2022
- Responded to emergency and non-emergency situations while exercising sound judgment in fast-paced environments.
- Prepared detailed reports, coordinated with emergency responders, and maintained accurate documentation.
- Built strong communication skills through daily interaction with community members, local agencies, and public officials.
New Jersey State Trooper
New Jersey State Police
01.2017 - 12.2021
- Conducted investigations, gathered evidence, prepared reports, and testified in court when required.
- Collaborated with local, county, and federal agencies to enhance public safety and maintain positive community relationships.
- Managed complex situations requiring professionalism, strong communication, and effective decision-making, ensuring safety and order.
- Established a reputation for professionalism, reliability, and problem-solving in high-pressure situations, contributing to effective incident resolution.
- Balanced multiple priorities while consistently demonstrating accountability, integrity, and attention to detail.
Multi-Unit Operations Manager
Dunkin'
01.2017 - 06.2021
- Oversaw daily operations for four high-volume restaurant locations, ensuring exceptional customer service, operational consistency, and financial performance.
- Managed scheduling, payroll, inventory, purchasing, vendor relationships, and labor costs to support efficient operations.
- Monitored financial performance and implemented operational improvements, controlling expenses and supporting overall profitability.
- Worked closely with ownership to improve operational processes, resolve business challenges, and support continued growth.
- Recruited, hired, trained, coached, and supervised 80+ employees, fostering accountability and teamwork to enhance service quality.
- Addressed customer concerns and employee relations professionally, ensuring a positive customer experience and team morale.
- Ensured compliance with company standards, food safety regulations, and operational policies across all locations.
Emergency Communications Dispatcher
Passaic County Sheriff's Department
01.2015 - 12.2016
- Prioritized emergency and non-emergency calls to dispatch law enforcement personnel and coordinate timely emergency response.
- Collected and analyzed critical information to facilitate accurate communication and ensure swift response.
- Maintained detailed records in computer-aided dispatch systems while efficiently managing multiple tasks.
Client Relations & Sales Consultant
Aaron Bail Bonds
01.2015 - 12.2016
- Guided prospective clients and families through bail bond services and application process, alleviating stress during critical situations.
- Built relationships and followed up promptly with clients, resulting in increased business through outstanding customer service.
- Built trust through active listening, empathy, and solution-focused communication while helping clients make informed decisions.
- Worked closely with attorneys, courts, and internal staff to deliver a seamless customer experience.
- Coordinated inbound inquiries, maintained accurate client records, and organized documentation to expedite service delivery.
Retail Sales Representative
Verizon Wireless / DialAmerica
01.2013 - 12.2015
- Consistently exceeded customer expectations through knowledgeable product recommendations and personalized service.
- Consulted with customers to identify needs, recommending tailored wireless products and service plans that enhanced customer satisfaction.
- Supported store operations by managing merchandising, inventory, and achieving daily sales goals to drive overall store performance.
- Cultivated strong communication, negotiation, and relationship-building skills, contributing to team effectiveness in a fast-paced sales environment.
Education
Bachelor of Arts - business admniistration
Montclair State University
1 Normal Ave05-2016
Skills
- Business Development
- Sales
- Client Relations
- Customer Experience
- Relationship Building
- Project Coordination
- Operations Management
- Process Improvement
- Vendor Coordination
- Team Leadership
- CRM Systems
- Microsoft Office
Languages
Arabic
Professional
Timeline
Patrol Officer
Penns Grove Police Department
01.2022 - 12.2022
Business Development Representative
Samna Steel
06.2021 - Current
New Jersey State Trooper
New Jersey State Police
01.2017 - 12.2021
Multi-Unit Operations Manager
Dunkin'
01.2017 - 06.2021
Emergency Communications Dispatcher
Passaic County Sheriff's Department
01.2015 - 12.2016
Client Relations & Sales Consultant
Aaron Bail Bonds
01.2015 - 12.2016
Retail Sales Representative
Verizon Wireless / DialAmerica
01.2013 - 12.2015
Bachelor of Arts - business admniistration
Montclair State University