Ahmed Abdalla
Little Falls,NJ
Summary
HR Manager and Multi-Unit Manager with extensive experience leading human resources functions and multi-site operations. Proven expertise in talent acquisition, employee relations, compliance, performance management, project management, and team development. Demonstrated success in improving operational efficiency, optimizing budgets, and driving high levels of employee and customer satisfaction.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Multi-Unit Manager /Director of Human Resources
Dunkin' Donuts Franchising
Woodland Park, NJ
01.2019 - Current
- Optimized inventory levels across multiple units, maximizing stock availability and minimizing waste.
- Implemented staff training programs to enhance customer service excellence and operational efficiency.
- Monitored sales performance metrics to identify trends, guiding strategic decisions for each location.
- Facilitated cross-unit collaboration to share best practices and improve overall team performance.
- Developed and managed budgets for each unit, consistently meeting financial targets.
- Executed compliance audits to ensure adherence to safety standards and local regulations.
- Processed payroll for over 30 employees weekly, ensuring pay accuracy and proper deductions.
- Conducted performance reviews, providing constructive feedback and growth opportunities.
Crew Member
Dunkin' Donuts Franchising
Woodland Park, NJ
01.2018 - 01.2019
- Collaborated with team members to ensure efficient service during peak hours.
- Prepared food items according to established recipes and safety guidelines.
- Maintained cleanliness of work areas to uphold health and safety standards.
- Managed inventory levels by restocking supplies and tracking usage.
- Executed cash handling procedures, ensuring accurate transactions and balanced registers.
Education
MBA - Human Resources Management
William Paterson University of New Jersey
Wayne, NJ05-2026
Bachelor of Science - Information Technology
William Paterson University of New Jersey
Wayne, NJ05-2020
Skills
- Project management and operations
- Employee training and development
- Customer service and engagement
- Financial budgeting and analysis
- Conflict resolution strategies
- Data analysis and business intelligence
- Employee coaching and mentoring
- Onboarding and orientation
Languages
English
Native/ Bilingual
Arabic
Full Professional
Certification
SHRM Inclusive Workplace Culture Credential
Timeline
Multi-Unit Manager /Director of Human Resources
Dunkin' Donuts Franchising
01.2019 - Current
Crew Member
Dunkin' Donuts Franchising
01.2018 - 01.2019
MBA - Human Resources Management
William Paterson University of New Jersey
Bachelor of Science - Information Technology
William Paterson University of New Jersey