Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Accomplishments
Generic

Ahmed Abdellatif

Staten Island

Summary

Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.

Overview

11
11
years of professional experience

Work History

Manager of Operations L5

Amazon
04.2025 - Current
  • Recently promoted within Amazon to take on increased responsibilities. In this role, I dive deep into driver-related issues, identifying root causes and implementing solutions that support operational excellence.
  • I work closely with cross-functional teams to ensure that we are deep diving effectively to meet and exceed our Customer Promise, while maintaining high standards of performance and compliance

Manager of Operations L4

Amazon
07.2023 - Current
  • Manage daily operations by setting and executing operation plans
  • Managed a team of 30+ employees, providing ongoing coaching and guidance to maximize performance
  • Create daily schedule for employees to ensure and deliver operations goals
  • Monitored and evaluated employee performance, providing feedback and direction through a one on one meetings
  • Implemented best practices for safety and security protocols during stand up meetings

Customer Service Manager

Maxim Capital Enterprises, INC
02.2023 - 07.2023
  • Developed customer service policies and procedures to ensure customer satisfaction and retention
  • Managed a team of 5 customer service representatives in Maxim Capital Enterprises Company's call center
  • Developed and maintained relationships with key partners and stakeholders to ensure customer loyalty

Assistant Manager

1223 corp gravesend
01.2015 - 01.2023
  • Manage heavy flow of patrons in a popular supermarket, while assisting with customer service.
  • Managed all monetary transactions
  • Assisted in preparing the weekly schedule for employees.

Education

Bachelor of Science - Electrical Engineering

City University of New York-College of Staten Island
Staten Island, NY
01.2023

Skills

  • Team leadership
  • Operations management
  • Operations oversight
  • Project management abilities
  • Health and safety compliance
  • Client relations
  • Onboarding and orientation
  • Logistics management
  • Employee relations and conflict resolution
  • Staff management

Accomplishments

  • Earned the “[L5 / Manager II]” Award in [2025] for [promotion].

Languages

English
Arabic

Timeline

Manager of Operations L5

Amazon
04.2025 - Current

Manager of Operations L4

Amazon
07.2023 - Current

Customer Service Manager

Maxim Capital Enterprises, INC
02.2023 - 07.2023

Assistant Manager

1223 corp gravesend
01.2015 - 01.2023

Bachelor of Science - Electrical Engineering

City University of New York-College of Staten Island

Accomplishments

“My journey at Amazon began at DYY4 In July 2023, where I started as a L4 Area Manager In UTR running overnight shifts / Sort. I walked into Amazon with no prior experience-just determination and a strong desire to learn. Starting from the ground up.

A year and half later I’m proud to say I’ve earned my promotion. This milestone means more than a title—it’s proof that with grit, consistency, and a willingness to learn, you can thrive. I’m grateful to my teammates and leaders who believed in me and pushed me forward. The journey isn’t over—this is just the start. Let’s build the next chapter..

As I gained expertise across UTR. I sought out new challenges by joining OTR to broaden my skill set and knowledge. where I continue to drive operational excellence and deliver results aligned with Amazon’s Leadership Principles.”

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