Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ahmed Abdelwahab

El Paso,TEXAS

Summary

*Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.

*Experienced Graphic designer for over 6 years .

*Experience in operating stores and locations .

*Experience in training and hire employees with great potential to add to the company sales .

*Work on targets and achievements.

*Experience in sales and up sales . Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. *Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

*Committed to maintaining professional relationships to increase profitability and drive business results.

*Dependable HVAC installer/helper bringing top-notch customer relations, planning and mechanical repair skills gained during 1.5 years in business. Competent in independently organizing installation and repair plans.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Self Employed
09.2023 - Current
  • Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.

Customer Service Representative

MMC Medical
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Alorica
05.2022 - 06.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

HVAC Installer/Construction Helper

Lorren Investment Real Estate LLC
03.2020 - 05.2022
  • Improved HVAC system efficiency by conducting thorough inspections and identifying areas requiring maintenance or repair.
  • Optimized customer satisfaction by promptly responding to service calls and accurately diagnosing issues with equipment.
  • Enhanced overall team productivity through effective communication and collaboration during installations and repairs.
  • Streamlined installation processes by properly preparing job sites, ensuring all necessary materials were on hand before beginning work.
  • Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
  • Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
  • Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.

Retail Store Owner

Kustom Nation
09.2016 - 01.2020
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Increased sales Number% by offering advice on purchases and promoting additional products.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Informed customers about special promotions and provided detailed information for various products.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Educated customers on promotions to enhance sales.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Supervised guests at front counter, answering questions regarding products.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Job Titles.
  • Hired, trained and evaluated personnel in sales and marketing.

Retail Sales Associate

Custom Nation
06.2015 - 01.2016

Experience in T-shirts , embroidery and stickers business .

i owned my own company for 4 years and had over 10 employees and 4 locations all over colorado denver area .

basically i was doing the custom designs , stickers , trucks big vinyl on the sides and the gates .

Tshirts custom designs.

General Graphic designer .

Had many big projects for many different companies like embroidery and tshirt printing for construction companies , restaurants , football teams , hair salons , etc.

I used rolland machines ( versa cam 300- 540i)for printing , 3m printing paper and sticker wrap vinyl as well .

Used expertII 24 for eco film vinyl rolls cutting .

Using tajima embroidery machine for hats and anything embroidery.

Ability to work with different softwares and learn as quick as i can .

Education

Real Estate License - Real Estate

At Your Pace Real Estate School
El Paso, TX
09.2023

Bachelor of Dentistry - Dental

Alexandria Faculty of Dentistry
Alexandria Egypt
8 2012

Skills

  • Strategic selling
  • Merchandising operations
  • Stores operating and responsibilities
  • Train and hire employees
  • Meet the timeline for the job to be done and efficiently work to get it done even before the timeline
  • Up sales and try to maximize the sales and the profit as well
  • Property Tours and Inspections
  • Comparative Market Analysis
  • Interior Staging
  • Contract Negotiation
  • Home Inspections
  • Social Media Marketing
  • Presenting
  • Client Needs Assessment
  • Market Monitoring
  • Real Estate Law
  • System Maintenance
  • Duct Cleaning
  • System Installation
  • Leak Testing
  • System Tune up
  • Heating Systems
  • Ventilation Systems
  • Ductwork Installation
  • HVAC and Refrigeration Systems
  • Duct Sizing and Design
  • Parts Replacement

Certification

  • Licensed real estate agent

Languages

Arabic
Full Professional

Timeline

Customer Service Representative

MMC Medical
11.2023 - Current

Real Estate Agent

Self Employed
09.2023 - Current

Customer Service Representative

Alorica
05.2022 - 06.2023

HVAC Installer/Construction Helper

Lorren Investment Real Estate LLC
03.2020 - 05.2022

Retail Store Owner

Kustom Nation
09.2016 - 01.2020

Retail Sales Associate

Custom Nation
06.2015 - 01.2016

Real Estate License - Real Estate

At Your Pace Real Estate School

Bachelor of Dentistry - Dental

Alexandria Faculty of Dentistry
Ahmed Abdelwahab