Ahmed Ahmed
Canton,MI
Summary
Pre-med student with experience in the customer service industry. Volunteered with many different organizations such as the University of Michigan Health and the Orphan Relief Foundation. Experienced as a restaurant Manager with a proven track record at Shisho Palace, excelling in team leadership and customer engagement. Expert in staff cooperation and complaint resolution, fostering a motivated workforce and loyal customer base. Skilled in organization and prioritizing tasks to achieve operational excellence.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Shisho Palace
05.2018 - 10.2024
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Science - Health & Human Services
University of Michigan, Dearborn
Dearborn, MI04-2025
Skills
- Team management
- Customer engagement
- Organization and prioritization
- Staff management
- Staff scheduling
- Passion for customer satisfaction
- Customer-oriented
- Complaint resolution
- Schedule coordination
- Employee schedule management
- Team leadership
- Reliable and responsible
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Restaurant Manager
Shisho Palace
05.2018 - 10.2024
Bachelor of Science - Health & Human Services
University of Michigan, Dearborn