Ahmed Al Akam
Sacramento,CA
Summary
Ambitious and driven 18-year-old Computer Science major at American River College, fluent in both English and Arabic with a certificate in Arabic. Seeking a position where I can leverage my entrepreneurial experience, computer skills, customer support expertise, and proficiency in data analysis to contribute to a dynamic team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Online Business Owner and Operator
05.2019 - 08.2022
- Successfully started and managed multiple online businesses, overseeing all operational aspects including marketing, product development, and logistics
- Developed and maintained a customer support system, personally handling inquiries and ensuring client satisfaction
- Analyzed sales data and customer behavior to optimize business strategies and improve performance
- Utilized strong time management skills to balance academic commitments with business operations, ensuring both areas received adequate attention
Customer Support Lead
06.2019 - 07.2022
- Provided direct support to customers, handling inquiries, troubleshooting, and resolving issues to maintain high customer satisfaction
- Gained experience in managing client expectations, communication, and feedback to improve customer relations
- Used analytical data from customer interactions to streamline processes and improve service efficiency
Education
Associates - Computer Science
American River College
Sacramento, CAMira Loma High School
Sacramento, CA06.2024
Skills
- Customer Support & Client Relations
- Data Analysis & Reporting
- Programming in 5 Languages
- Time Management & Organization
- Leadership & Team Coordination
- Business Development & Operations
- Problem-Solving & Critical Thinking
- Communication & Interpersonal Skills
- Systems Setup & Optimization
- Workflow Automation & Efficiency Tools
Leadership Experience
- Successfully led and managed customer support teams for online business ventures.
- Demonstrated leadership in developing business strategies and delegating tasks effectively.
Certification
Seal of Biliteracy
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Support Lead
06.2019 - 07.2022
Online Business Owner and Operator
05.2019 - 08.2022
Associates - Computer Science
American River College
Mira Loma High School