Ahmed Elmahalawy
Missoula,MT
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
General Manager
Taco Bell
Missoula, Montana
03.2025 - Current
- Oversaw daily operations and ensured compliance with company policies.
- Managed staff scheduling and coordinated team assignments effectively.
- Trained new employees on customer service standards and operational procedures.
- Implemented quality control measures to uphold food safety standards.
- Maintained inventory levels and ordered supplies as needed for smooth operations.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored financial performance and managed budgetary controls efficiently.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
General Manager
Cracker Barrell
Billings, Montana
02.2025 - 03.2025
Assistant Manager
Cracker Barrell Old Country Store
Missoula, Montana
06.2018 - 02.2024
- Assisted in daily operations and ensured adherence to company policies.
- Trained and mentored new staff on customer service standards.
- Coordinated inventory management to maintain optimal stock levels.
- Implemented operational improvements to enhance team efficiency.
- Managed scheduling to optimize workforce productivity during peak hours.
- Resolved customer complaints with effective problem-solving techniques.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Business Administration And Management
Alexandria University
Alexandria , Eg 05.1995 - 02.1998
Timeline
General Manager
Taco Bell
03.2025 - Current
General Manager
Cracker Barrell
02.2025 - 03.2025
Assistant Manager
Cracker Barrell Old Country Store
06.2018 - 02.2024
Business Administration And Management
Alexandria University
05.1995 - 02.1998