Ahmed Janjua
Consultation Agent
Hollywood,FL
Summary
Detail-focused Computer Support Specialist with 4 years employing knowledgeable, research-intensive approach to computer hardware and software problem resolution. Expert at performing complex IT troubleshooting and resolution projects. Thorough monitoring of equipment and application performance to meet organizational performance thresholds. Resourceful tracking of industry technology trends and self-observed issue-resolution activity for standards adoption and IT documentation.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Consultation Agent
Best Buy
Pembroke Pines, Florida
10.2019 - 02.2021
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Resolved computer and system networking problems to maintain user productivity.
- Listened carefully to customers and explained complex insurance information simply and concisely.
- Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
Customer Service Associate
Family Hardware
New York City, NY
05.2017 - 01.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Education
No Degree - Computer Science
New York Institute of Technology
Old Westbury, NY 05.2001 -
Associate of Arts - Computer Science
Broward College
Pembroke Pines, FL 08.2021 - Current
Skills
Customer service expert
Technical documents comprehension
Application support
Desktop support
Interpersonal Communication
Self-Motivated
Critical Thinking
Good Telephone Etiquette
Attention to Detail
Timeline
Associate of Arts - Computer Science
Broward College
08.2021 - Current
Consultation Agent
Best Buy
10.2019 - 02.2021
Customer Service Associate
Family Hardware
05.2017 - 01.2019
No Degree - Computer Science
New York Institute of Technology
05.2001 -