Victor Matteucci
Fort Myers,FL
Summary
Dynamic consultation agent with a proven track record at Geek Squad, adept at resolving technical issues and enhancing customer satisfaction. Skilled in system diagnostics and technical communication, I excel in providing tailored solutions and fostering brand loyalty through exceptional service and teamwork. Committed to delivering informed recommendations and improving operational efficiency.
Overview
3
3
years of professional experience
Work History
Consultation Agent
Geek Squad - Best Buy
Estero, FL
08.2025 - Current
- Resolved technical issues for customers, enhancing overall satisfaction and loyalty.
- Provided expert advice on electronic products, facilitating informed purchasing decisions.
- Assisted in troubleshooting software and hardware problems, improving operational efficiency.
- Educated customers on device features and usage, promoting product understanding and engagement.
- Conducted thorough research on industry trends, enabling more informed recommendations during consultations.
- Enhanced client satisfaction by providing personalized consultation and tailored solutions.
Crew Member
Romeo's Pizza
Estero, FL
01.2024 - 06.2025
- Engaged with customers to resolve inquiries or concerns, reinforcing brand loyalty and satisfaction.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve goals.
Crew Member
Chick-Fil-A
Estero, FL
03.2023 - 01.2024
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Assisted team members in food preparation and assembly, contributing to timely service delivery.
- Maintained cleanliness of work areas, supporting health regulations and operational efficiency.
- Collaborated with team to streamline workflows, enhancing overall productivity during busy shifts.
- Adapted quickly to changing tasks, demonstrating flexibility during peak hours and special events.
Education
High School Diploma -
Estero High School
Estero06-2026
Skills
- Printer setup
- Software updates
- System diagnostics
- Virus removal
- Teamwork
- Problem-solving abilities
- Reliability
- Technical issues analysis
- Customer service expert
- Application support
- Technical communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Consultation Agent
Geek Squad - Best Buy
08.2025 - Current
Crew Member
Romeo's Pizza
01.2024 - 06.2025
Crew Member
Chick-Fil-A
03.2023 - 01.2024
High School Diploma -
Estero High School