Erinne Jorstad
El Paso,Texas
Summary
Authorized to work in the US for any employer
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Consultation Agent
Geek Squad
Grandville, MI
04.2021 - Current
- Working with customers to help solve their IT issues as well as process Apple repairs.
- Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
- Built rapport quickly and persuaded customers to buy without applying pressure.
- Listened carefully to customers and explained complex insurance information simply and concisely.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up client computers and devices.
Business Owner
Gentle Marigold Grooming
, MI
06.2019 - 07.2020
- I was the owner and only groomer for my business Gentle Marigold Grooming.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Capitalized on social media platforms to increase market awareness.
Professional Pet Groomer
PetSmart
Holland, MI
10.2018 - 04.2019
- I provided full grooming services to clients with a large focus on customer communication and sales.
- I worked checking out clients, stocking, and helped with preparing the store for grand opening.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
Diploma - General and Specialized Pet Grooming
06.2018 - 10.2018
High school diploma -
08.2012 - 05.2016
Education Certification in Network+ and Security -
Skills
Customer service expert
Software diagnosis
Good listening skills
New business launch
Business growth and retention
Scheduling
Retail transactions processing
Complaint resolution
Sales expertise
Additional Information
- Certifications and Licenses , Drivers License Dog Grooming Network+ Education Security+ Education
Timeline
Consultation Agent - Geek Squad
04.2021 - Current
Business Owner - Gentle Marigold Grooming
06.2019 - 07.2020
Professional Pet Groomer - PetSmart
10.2018 - 04.2019
The Paragon School of Pet Grooming - Diploma, General and Specialized Pet Grooming
06.2018 - 10.2018
Alpha Omega Academy - High school diploma,
08.2012 - 05.2016
Horizons Learning Center - Education Certification in Network+ and Security,