Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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AHMED MONYEEM

Brooklyn

Summary

Enthusiastic and customer-focused professional with a passion for technology and delivering exceptional service. Skilled at engaging with diverse customers, identifying their needs, and providing tailored solutions using Apple’s innovative products and services. Known for clear communication, teamwork, and the ability to create a welcoming environment that inspires trust and brand loyalty. Quick to learn new tools and committed to staying current with the latest Apple technologies and trends.

Overview

2
2
years of professional experience
2026
2026
years of post-secondary education

Work History

Customer Service Sales Representative

IFIX AND REPAIR
Bradenton
06.2022 - 07.2024
  • Provided technical support for repairs and troubleshooting issues.

  • Assisted customers with product inquiries and service options.
  • Addressed customer complaints with empathy and professionalism.
  • Collaborated with repair technicians to ensure service accuracy.
  • Suggested additional products or services that may benefit the customer's needs.
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Provided accurate information about products and services.
  • Developed strategies for improving the customer experience.
  • Performed follow-up calls to confirm customer satisfaction with product or service received.

Education

GENERAL EDUCATION DEPARTMENT
Brooklyn, NY

Skills

  • Customer service
  • Technical support
  • Problem resolution
  • Effective communication
  • Time management

Languages

English
Professional
Bengali
Native/ Bilingual
Hindi
Native/ Bilingual

Accomplishments

  • MUNA SOCIAL SERVICE AWARD

Timeline

Customer Service Sales Representative

IFIX AND REPAIR
06.2022 - 07.2024

GENERAL EDUCATION DEPARTMENT

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