Ahmed Shafi
New York City,United States
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Organized, detail-oriented, and experienced in properly handling customer inquiries and transactions. Several years of experience in various retail settings with a proven track record of job success.
Overview
3
3
years of professional experience
Work History
Front Desk Assistant
City Tech, CUNY
New York City, New York
09.2023 - Current
- Organized and managed student files, ensuring accuracy and confidentiality.
- Answered phone calls from students, parents, faculty members, and other callers seeking information about the college.
- Assisted with the coordination of college events, such as orientations, open houses, and career fairs.
Cashier
Harris Teeter
Sterling, Virginia
11.2022 - 08.2023
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
Associate Customer Service Manager
Crust & Beans
Dhaka, Bangladesh
01.2021 - 08.2022
- Developed a customer service training program that improved customer service representatives' ability to handle customer inquiries
Education
Computer Info Systems AS -
New York City College of Technology
CyberSecurity AS -
Northern Virginia Community College
08.2023
GED -
10.2022
Skills
- Problem Solving Skills
- Honesty and Integrity
- Teamwork Skills
- Time Management Skills
- Interpersonal Communication Skills
- Excellent Customer Service Skills
- Fluent in English, Bengali and Hindi
- Basic HTML and CSS, MS Office, Google Drive, Email, social media
Certification
- CompTia Security+ | January 2024
Timeline
Front Desk Assistant
City Tech, CUNY
09.2023 - Current
Cashier
Harris Teeter
11.2022 - 08.2023
Associate Customer Service Manager
Crust & Beans
01.2021 - 08.2022
Computer Info Systems AS -
New York City College of Technology
CyberSecurity AS -
Northern Virginia Community College
GED -
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