Ahmed Usmaan

• Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
• Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Tracked substitutions and informed customers of changes.
• Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
• Helped customers locate products and checked store system for merchandise at other sites.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
• Contributed to a positive work environment through effective communication and teamwork among fellow associates.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
• Enhanced the online shopping experience for customers with timely order processing and communication.
• Cooperated closely with in-store departments to ensure seamless integration of online grocery operations within the overall store ecosystem.
• Reviews orders prior to pick up for accuracy and purchase-by dates.

• Represented Southwest Minnesota State University and the Muslim Student Association at the MAS-ICNA Convention.

• Engaged with attendees to promote the university and MSA activities.

• Strengthened connections between the university and the broader Muslim community.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Consistently lifted materials weighing as much as 40 pounds.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

• Helped patients effectively manage routine.
• Improved patient satisfaction by providing compassionate assistance with daily activities.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
• Documented care actions by completing records and logs in medical software system.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

• Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Answered telephone and email inquiries from potential customers.
• Achieved top sales performance consistently by effectively showcasing vehicles and their features to prospective buyers.
• Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
• Provided exceptional after-sales support by assisting customers with warranty claims, maintenance scheduling, and accessory installations.
• Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
• Offered comprehensive knowledge of vehicle operations and brand features.

• Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers.
• Fostered positive personal connection with each troop participant and cultivated social connections and sense of solidarity.
• Provided customer support and follow-up with members as assigned, implementing exceptional problem-solving and management and responding appropriately to inquiries.
• Encouraged participation in camp activities and guided troop members in safe adventures.
• Kept assigned troop volunteers abreast of pertinent information to keep leadership members up-to-date on emerging issues and developing practices.
• Secured parent participation in troop leadership roles by delivering new leader orientation and training in line with expectations of council's volunteer experience and policies.
• Administered basic first aid and medications per organizational guidelines, documenting incidents and communicating details to camp director.
• Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality.
• Supervised troop volunteers and counselors in execution of unit needs to contribute to safety and healthy experience.
• Delivered programming in line with organizational policy to members of newly-established troop until well-established and ready for independent operation.