Ahmed Shee Ali Mohamed
AIRPORT TICKETING SUPERVISOR
Doha,DA
Summary
- Dedicated Airport Ticketing Supervisor with over 7 years of experience in managing ticketing operations and ensuring exceptional customer service. Proven ability to lead and motivate teams to achieve high performance standards in a fast-paced environment. Skilled in resolving complex ticketing issues, optimizing booking processes, and maintaining compliance with airline regulations. Committed to enhancing passenger experience and operational efficiency.
- Strong ability to maintain the highest possible level of client and company confidentiality.
- Vast knowledge of ancillary service especially after having day to day engagement in selling service.
- Exceptional ability to display a positive attitude with energy and enthusiasm toward assuming new roles and challenges.
- Strong work ethic with a willingness to take ownership and responsibility of multiple tasks as required
- Exceedingly self-motivated and autonomous with consistent follow through
- Strong interpersonal (written and oral communications, logic and decision-making) and organizational skills.
- Over 15 years of experience in customer service in travel business.
- Comfortable in a fast-paced and high-pressure environment
- Detail oriented, self-motivated and ability to adopt to changing environment
- Fluent in verbal and written English with working knowledge of Arabic
- Ability to deal with customers with high level of tact and diplomacy.
- Good knowledge commands of Qlas.(FFP PROGRAM)
Overview
9
9
years of professional experience
Work History
AIRPORT TICKETING SUPERVISOR
QATAR AIRWAYS
12.2015
- Superivising staff on their daily duties to make sure they are of QR standards to keep company image
- Handling, selling and promoting ancillary service
- Making of Staff duties and supply of manpower for smooth running of the office
- Resolved complicated client problems and special requests, protected the image of the company at all times
- Identifying sales opportunities & trends & highlighting these to Sales Managers
- Keeping records of stafff perfomances
- Cordinating between administration and staffs
- Performing On-Job-Trainings (OJTs) to new staff and old staff in case of any products update
- Conduct performance reviews for the team, ensuring that objectives and development plans are clearly defined
- Following up all customer complaints received to make sure are logged and objectively investigated, recommendations are made to line manager or corrective action is taken
- Monitor the quality of service delivered in the unit to ensure customer satisfaction and loyalty
- Assisting with re-issuance & protecting passengers during flight disruptions such delays and flight cancellations
- Problems solving of last minutes encounters to ensure smooth operations and avoid passenger mishandling.
SENIOR RESERVATIONS AND TICKETING AGENT
QATAR AIRWAYS
07.2006 - 12.2015
- Direct deal with clients on daily basis
- Ticket issuance and re-issuance
- Pre-flights checks to assure all passengers are ticketed and confirmed travel to minimize noshow
- Increase of revenue by selling QR products and service
- Deputizing supervisors during absence to make sure office runs smooth
- Handling of corporate clients.
Education
Diploma in Travel and Tourism Studies -
SAIRINE TRAVEL AND TOURISM COLLAGE
05.2004
Kenya Certificate of Secondary Education -
Gede High School
01.2003
Skills
- Complaint Handling
- Group Sales
- Ticketing system expertise
- Staff Training and Development
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Multitasking Abilities
- Time Management
- Self Motivation
- Decision-Making
- Phone and Email Etiquette
- Professionalism
- Interpersonal Skills
- Team building
- Analytical Thinking
- Written Communication
- Upselling strategies
- Reservation Management
- Travel Arrangements
- Refund Processing
Languages
English-Fluent
Arabic-Fluent
Kiswahili-Native
Personal Information
- Date of Birth: 06/12/85
- Nationality: Kenyan
Awards
Qatar Airways, Letter of appreciation due to my performance.
References
- Ms.Khadija Abubakar Edarus, Travel Manager, Al-Baff Travel, +254-722-273934
- Mr. Mohamed Alawy Husun., Commissioner IEBC KENYA, +254-722-706388
Timeline
AIRPORT TICKETING SUPERVISOR
QATAR AIRWAYS
12.2015
SENIOR RESERVATIONS AND TICKETING AGENT
QATAR AIRWAYS
07.2006 - 12.2015
Diploma in Travel and Tourism Studies -
SAIRINE TRAVEL AND TOURISM COLLAGE
Kenya Certificate of Secondary Education -
Gede High School