Ahmirie Green
North Little Rock,AR
Summary
Driven by a results-focused approach, I excel in customer service and problem-solving, demonstrated through my tenure at Carrington Mortgage. My expertise in active listening and critical thinking has significantly boosted team productivity and customer satisfaction. Skilled in both individual and collaborative settings, I bring a proven track record of efficiently resolving customer disputes and enhancing loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Loan Depot
Little Rock, Ar
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Level II Collector
Carrington Mortgage
Westfield, IN
03.2019 - 09.2021
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
Level 3 Student Loan Collection
Sallie Mae Student Loan Services
Indianapolis, IN
08.2017 - 07.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
General
Decatur Central High School
Indianapolis, IN05.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Loan Depot
11.2021 - Current
Level II Collector
Carrington Mortgage
03.2019 - 09.2021
Level 3 Student Loan Collection
Sallie Mae Student Loan Services
08.2017 - 07.2019
General
Decatur Central High School