Ahnaja Washington
Houston,TX
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Britt By The Way Boutique
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Britt By The Way Boutique
10.2020 - 02.2022
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Arts - Business
Houston Community College
Houston, TX05.2024
High School Diploma -
Central Lafourche High School
Raceland, LA05.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Workload Management
- Customer Service
- Problem-solving skills
- Multi-tasking strength
- Goal-Oriented
Timeline
Assistant Manager
Britt By The Way Boutique
02.2022 - Current
Sales Associate
Britt By The Way Boutique
10.2020 - 02.2022
Associate of Arts - Business
Houston Community College
High School Diploma -
Central Lafourche High School