Ahnique Rizo
Levittown,NY
Summary
Quick Learner with strong customer service skills
Honest , reliable and productive
Establish, Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Attentive DSP passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Well-rounded Personal Care Aide with 5 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and transporting. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Epic Health Services
East Meadow, NY
04.2023 - Current
- Assisted disabled clients to support independence and well-being.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Transported clients to medical and dental appointments to provide support.
- Led patient or group recreational activities for enhanced patient outcomes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Makeup Artist
Self-employeed
Nassau, NY
01.2016 - Current
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Demonstrated and explained use of different beauty products to educate customers.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Scheduled onsite and offsite makeup appointments for clientele.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Used social media platforms to promote salon and services.
Direct Support Professional
AHRC
Nassau, NY
05.2019 - 04.2023
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Customer Service Representative
Remote
Levittown, NY
04.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
To-Go Server
Olive Garden
Valley Stream, NY
02.2018 - 03.2020
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
Cashier Team Lead
Buffalo Wild Wings
Westbury, NY
10.2016 - 04.2019
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
Prestige Beauty Advisor
Ulta Beauty Inc.
Farmingdale, NY
02.2024 - 05.2024
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Stayed current on industry trends, new products, and emerging technologies for continuous professional development.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
Education
Brittany Beauty School
Levittown, NY02.2017
High School Diploma -
Sewanhaka High School
Floral Park, NY06.2016
Skills
- Client Documentation
- Care Delivery
- Direct Patient Care
- Behavioral Management
- Appointment Scheduling
- Transportation
Certification
- Certified Make up Artist, Brittany Beauty Academy 2016 -2017
Timeline
Prestige Beauty Advisor
Ulta Beauty Inc.
02.2024 - 05.2024
Direct Support Professional
Epic Health Services
04.2023 - Current
Customer Service Representative
Remote
04.2022 - 03.2023
Direct Support Professional
AHRC
05.2019 - 04.2023
To-Go Server
Olive Garden
02.2018 - 03.2020
Cashier Team Lead
Buffalo Wild Wings
10.2016 - 04.2019
Makeup Artist
Self-employeed
01.2016 - Current
Brittany Beauty School
High School Diploma -
Sewanhaka High School