Ahnjahnae Steele
Lewisville,TX
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
5
5
years of professional experience
Work History
Security Supervisor
Imperial Security Inc.
Coppell, Texas
10.2024 - Current
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Monitored security operations to ensure compliance with established procedures and standards.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
Retail Sales Lead
Burlington
Auburn, Washington
03.2022 - 10.2024
- Identified opportunities for cross-selling products based on customer needs or interests.
- Developed strong relationships with customers through effective communication skills.
- Conducted regular price checks to ensure competitive pricing across all products.
- Greeted customers, answered questions, and provided assistance with selections.
- Addressed customer complaints and resolved conflicts to ensure satisfaction.
- Provided training for new staff members on product features, benefits, advantages.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Collaborated with the HR department to recruit, hire, and onboard new sales staff.
Security Supervisor
Allied Universal Security Services
Seattle, Washington
01.2021 - 03.2022
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
Receptionist
Westin Hotel
Seattle, Washington
08.2019 - 12.2021
- Performed data entry tasks into various computer systems accurately and promptly.
- Verified visitors' identification cards before allowing access to the building.
- Greeted visitors and provided them with assistance.
- Manage guest bookings and reservations.
- Respond to all guest questions and/or needs.
- Maintain a positive attitude and friendly demeanor throughout guest inquiries, and complaints.
- Assist with Check in and Check out process.
Education
High School Diploma -
Auburn Mountain View High School
Auburn, WA06-2017
Skills
- Daily status reports
- FLUENT IN [English]
- Company risk mitigation
- Security team management
- Staffing and scheduling
- Crisis management
- Empathy and patience
- Customer consulting
- Adaptability
- Cash handling
- Communication skills
Timeline
Security Supervisor
Imperial Security Inc.
10.2024 - Current
Retail Sales Lead
Burlington
03.2022 - 10.2024
Security Supervisor
Allied Universal Security Services
01.2021 - 03.2022
Receptionist
Westin Hotel
08.2019 - 12.2021
High School Diploma -
Auburn Mountain View High School