Gabrielle Cheromiah
Acoma,STATE_US
Summary
Results-driven security supervisor with expertise in team leadership, emergency response, and safety regulations. Proven ability to enhance security measures and develop effective training programs for staff.
Skilled security professional with strong background in overseeing safety protocols and managing security teams. Adept at coordinating with staff to ensure secure environment, responding swiftly to incidents, and adapting to dynamic situations. Known for reliability, effective communication, and focus on achieving security objectives. Proficient in risk assessment, conflict resolution, and use of security technology.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Supervisor
Laguna Development Corporation
Casa Blanca, NM
01.2016 - Current
- Supervised security staff to ensure compliance with safety protocols and procedures.
- Conducted regular inspections of premises to identify vulnerabilities and enhance security measures.
- Developed and implemented training programs for new security personnel, improving team readiness.
- Coordinated incident response plans, minimizing risks during emergency situations.
- Analyzed security reports and data to identify trends, driving strategic improvements in operations.
- Conducted regular patrols of facility to detect and deter security threats.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Screened vendors and contractors before granting access to restricted areas within gaming facility.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
- Filled in manager position when needed during managers absence.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Supervised team of 6 security personnel during shift.
Customer Service Cashier
Acoma Business Enterprises
Acoma Pueblo, NM
12.2012 - 01.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of products to assist customers with inquiries and recommendations.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new cashiers on operational procedures and customer service best practices.
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Managed customer inquiries and resolved issues to enhance overall satisfaction and loyalty.
- Maintained cleanliness and organization of checkout areas, enhancing shopping experience for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Housekeeper
Acoma Development Corporation
Acoma Pueblo, NM
06.2011 - 12.2012
- Cleaned and stocked guest 22 plus rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
Education
No Degree -
New Mexico State University
Grants NMHigh School Diploma -
Laguna Acoma Jr/Sr High School
Casa Blanca, NM05-2011
Skills
- Team leadership
- Security personnel training
- Safety and security procedures
- Patrol operations
- Daily incident reporting
- Staffing and scheduling
- Emergency response
- Safety and security regulations
- Skilled in conflict resolution
- Staff hiring
- Dispatch
- AED certified
- Daily status reports
- CPR and child CPR training
- Report writing
- Incident reports
- Employee performance evaluation
- Relationship building and management
Accomplishments
- Achieved employee of the month multiple time through effectively helping with other departments and security depatment fulfill company needs.
- I achieved Security officer in charge within 5 months of getting hired and within another short few months I was promoted to Security Supervisor.
- I was First Aid/CPR/AED Instructor for 4 years
- I was covering department needs while we were looking for department manager.
Certification
- Alcohol Servers License -
- AED/CPR Certification
- Forklift Certification
- Urine Analysis Certification
Timeline
Security Supervisor
Laguna Development Corporation
01.2016 - Current
Customer Service Cashier
Acoma Business Enterprises
12.2012 - 01.2016
Housekeeper
Acoma Development Corporation
06.2011 - 12.2012
No Degree -
New Mexico State University
High School Diploma -
Laguna Acoma Jr/Sr High School