Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahriel Thompson

Orlando,FL

Summary

Results-driven Customer Service Representative with expertise in communication and problem-solving. Proven ability to train staff and optimize front desk operations for enhanced efficiency and customer satisfaction. Thrives in fast-paced environments, adept at managing challenges and delivering positive experiences. Strong conflict resolution and customer relationship management skills, committed to supporting organizational goals.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Helpware
Orlando, Florida
08.2026 - 09.2026
  • Managed incoming calls and facilitated customer conversations to ensure clear communication.
  • Resolved customer questions and concerns promptly to enhance satisfaction.
  • Shared product details to improve customer understanding and satisfaction.
  • Recorded customer interactions and follow-up tasks in CRM software for streamlined service.

Receptionist Administrator

NewSouth
Orlando, Florida
08.2025 - 08.2026
  • Greeted visitors and managed front desk operations at NewSouth office.
  • Answered phone calls and directed inquiries to appropriate departments.
  • Scheduled appointments and coordinated daily calendars for staff members.
  • Trained new employees on company policies and safety procedures.
  • Developed training materials for new employee onboarding sessions.
  • Facilitated group discussions to foster collaboration among trainees.
  • Delivered engaging presentations to enhance team skills and knowledge.
  • Assessed trainee performance through quizzes and practical evaluations.
  • Supervised daily operations to ensure team efficiency and productivity.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Organized scanned files for easy retrieval and access.
  • Operated scanning equipment to digitize documents efficiently.
  • Maintained equipment by performing regular checks and cleaning.

Education

Some College (No Degree) - Dental Assisting

Concorde Career College
Orlando, FL
09-2026

Skills

  • Customer service
  • Appointment scheduling
  • Team building
  • Conflict resolution
  • Employee training
  • Effective communication
  • CRM software usage

Timeline

Customer Service Representative

Helpware
08.2026 - 09.2026

Receptionist Administrator

NewSouth
08.2025 - 08.2026

Some College (No Degree) - Dental Assisting

Concorde Career College
Ahriel Thompson