Ah'shlynn Berndt
Tucson,AZ
Summary
Detail-oriented packaging professional with experience in fast-paced, regulated environments. Skilled in precise weighing, labeling, and sealing of cannabis products while maintaining strict compliance with safety and quality standards. Recognized for speed, consistency, and a strong work ethic. Quick to learn new processes and always ready to contribute to a collaborative team atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Afni Call Center
09.2024 - 07.2025
- Provided exceptional customer support by resolving inquiries, troubleshooting issues, and delivering tailored solutions to enhance client satisfaction
- Met and exceeded performance metrics by maintaining high accuracy, efficiency, and professionalism in a fast paced contact center environment
- Collaborated with team members and supervisors to optimized workflows, improve service quality, and achieve goals
Sanitation Specialist
Cleaning Authority
05.2024 - 07.2024
- Maintained a clean and sanitary environment by performing routine cleaning tasks, including sweeping, mopping, dusting, and sanitizing surfaces in compliance with health and safety standards
- Monitored and replenished cleaning supplies to ensure uninterrupted operations and consistently met the needs of the facility
- Identified and reported maintenance issues promptly, contributing to the overall upkeep and functionality of the property
Delivery Driver
HieQ Logistics
12.2023 - 01.2024
- Ensured efficient operations by accurately processing, and sorting orders to meet tight deadlines and maintaining customer satisfaction
- Operated in a fast paced environment, adhering to safety protocols while achieving or exceeding productivity targets consistently
- Collaborated with team members to resolve logistical challenges, streamline workflows, and improve efficiency
Busser
Little Anthony's Diner
08.2023 - 12.2023
- Ensured a positive dining atmosphere by greeting guests warmly, managing waitlists efficiently, and coordinating seating to minimize wait times
- Maintained cleanliness and organization by swiftly clearing tables, resetting dining areas, and assisting with overall restaurant upkeep during busy shifts
- Assisted in fostering team collaboration by supporting servers, expediting table turnover, and addressing guest needs promptly to enhance overall service quality
Busser
Fleming's Prime Steakhouse & Wine Bar
11.2022 - 01.2023
- Provided exceptional guest experience by maintaining a clean and welcoming environment, ensuring seamless transitions between dining parties
- Collaborated with front of house and kitchen staff to manage reservations, seating arrangements, and table readiness, optimizing dining flow during peak hours
- Demonstrated strong attention to detail by promptly resetting tables, restocking supplies, and accommodating special guest requests to uphold high service standards
Customer Service Representative
VXI Global Solutions LLC
09.2019 - 01.2020
- Completed in-depth customer service training on Cox's systems, policies, and procedures to provide efficient and customer focused support
- Developed proficiency in conflict resolution and communication techniques, ensuring a positive customer experience across diverse interactions
- Mastered technical skills and product knowledge to effectively address customer inquiries, troubleshoot issues, and offer tailored solutions
Education
High School Diploma -
Mustang High School Education Center
03-2019
No Degree -
Rincon High School
03-2018
Skills
- Attention to detail
- Manual dexterity
- Speed and efficiency
- Communication skills
- Organization skills
- Critical thinking skills
- Problem-solving skills
Certification
Progressive's Customer Relationship Management Onboarding Program
Timeline
Customer Service Representative
Afni Call Center
09.2024 - 07.2025
Sanitation Specialist
Cleaning Authority
05.2024 - 07.2024
Delivery Driver
HieQ Logistics
12.2023 - 01.2024
Busser
Little Anthony's Diner
08.2023 - 12.2023
Busser
Fleming's Prime Steakhouse & Wine Bar
11.2022 - 01.2023
Customer Service Representative
VXI Global Solutions LLC
09.2019 - 01.2020
No Degree -
Rincon High School
High School Diploma -
Mustang High School Education Center
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