Rosa Alvarez
Round Lake,IL
Summary
Housekeeping Supervisor with proven expertise in staff leadership and motivational skills, ensuring high standards of cleanliness and guest satisfaction at Sonesta ES Suites. Excelled in quality improvements and sanitation standards, leading to notable increases in positive guest feedback. Skilled in health and safety, adept at managing priorities to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Housekeeper Supervisor
Sonesta ES Suites
09.2022 - 08.2024
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Supervisor
Sonesta Simply Suites
02.2014 - 09.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Skills
- Health and safety
- Housekeeping
- Motivational skills
- Strong leadership
- Task assignment
- Quality improvements
Timeline
Housekeeper Supervisor
Sonesta ES Suites
09.2022 - 08.2024
Housekeeping Supervisor
Sonesta Simply Suites
02.2014 - 09.2022
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