Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
The Mexican Restaurant & Bar
Hayward, CA
05.2023 - Current
Greeted guests warmly upon arrival, seating them promptly.
Verified reservations and wait times with customers.
Maintained a clean and organized dining area.
Provided menus to customers and answered questions regarding menu items.
Checked identification of customers prior to serving alcoholic beverages.
Managed the waiting list, ensuring that all parties were seated in a timely manner.
Ensured compliance with health and safety regulations at all times.
Communicated clearly with kitchen staff regarding customer orders.
Accurately recorded customer information into reservation system.
Performed light cleaning duties, such as wiping down tables or sweeping floors.
Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Assisted servers in bussing tables when needed during busy periods.
Greeted customers, answered questions and recommended specials to increase profits.
Own Business - Desserts
AB Sweet Bites
Hayward, CA
02.2022 - Current
Analyzed customer data to determine trends in purchasing behavior.
Performed cost-benefit analysis of proposed changes to business processes.
Developed business plans and strategies to grow small business.
Created budgets and monitored expenses to stay within budget limits.
Participated in local community activities to promote the brand's visibility and reputation.
Education
Associate of Arts - Architecture
Chabot College
Hayward, CA
06-2027
Skills
Customer Service
Menu Memorization
Phone Etiquette
Upselling
Menu knowledge
Greeting guests
Server Support
Guest Engagement
Food Running
Complaint Handling
Accomplishments
Graduated highschool with honors.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
Food handlers certificate.
Timeline
Hostess
The Mexican Restaurant & Bar
05.2023 - Current
Own Business - Desserts
AB Sweet Bites
02.2022 - Current
Food handlers certificate.
Associate of Arts - Architecture
Chabot College
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