Ahtziry Pozo
Dover ,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales Lead
Sunglass Hut
06.2020 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
Keyholder
Guess
04.2017 - 05.2020
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Propelled market share to surge ahead of competitors and earn #2 ranking in region.
Education
Bachelor of Science - Global Business Studies
William Paterson University of New Jersey
Wayne, NJ05.2024
Associate of Science - Bushiness Administration
County College of Morris
Randolph Township, NJ05.2023
Skills
- Revenue Generation
- Floor Operations
- Business Development
- Site Visits
- Customer Retention
- Acquire New Business
- Visual Design
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Lead
Sunglass Hut
06.2020 - Current
Keyholder
Guess
04.2017 - 05.2020
Bachelor of Science - Global Business Studies
William Paterson University of New Jersey
Associate of Science - Bushiness Administration
County College of Morris