Aiayana Goodrow
Pensacola,FL
Summary
I am a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. I am hardworking and passionate with strong organizational skills eager to secure Supply Technician GS-2005-07 position. Ready to help team achieve company goals. I would love to give back to the community as I am the daughter to a 22 1/2 HMCS USN RET. I appreciate your time and consideration.
Overview
3
3
years of professional experience
Work History
Sales Technician/Customer Service Representative
Genuine Replacement Parts
02.2022 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Worked with several vendors to facilitate swift resolution of escalated issues.
- Processed customer orders and inquiries via email communication to foster top-quality service delivery.
- Ensured all claim information is included the first time around for punctual resolution for our customers.
- Successfully navigate through multiple Vendor sites for specific order information or policy information.
- I have closed a total of 20,234 tickets since being with Genuine Replacement Parts and average 153 tickets a day.
Online Sales Representative
Step One Automotive Group
01.2021 - 12.2021
- Managed customer service inquiries and complaints for customer satisfaction.
- Corresponded with online customers to address questions or complaints about vehicles or pricing.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Education
High School Diploma -
Great Oak High School
Temecula, CA05.2015
Skills
- Claims Investigations
- Revenue Growth
- Positive Rapport-Building
- Online Chat
- POS Inventory System Operation
Accomplishments
When starting with my company I made it a goal to work hard and receive a raise along with employee of the month.
I accomplished both. I received two raises with my company within a year of being here and was also employee of the month in March 2023.
I have gained logical problem solving skills with this company along with profound critical thinking skills.
Timeline
Sales Technician/Customer Service Representative
Genuine Replacement Parts
02.2022 - Current
Online Sales Representative
Step One Automotive Group
01.2021 - 12.2021
High School Diploma -
Great Oak High School
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