Aichatou Njoya
Colorado Springs,CO
Summary
I’m an engaged, responsible, dedicated health informatics specialist with expertise in data integration, HIPAA compliance and EHR optimization. As I move through my career, I am eager to drive innovation through technology integration and join a team of motivated and ambitious experts.
Overview
1
1
Language
15
15
years of professional experience
Work History
Remote Call Center Representative
Vastek Group
Colorado Springs, USA
07.2021 - Current
- Provided Primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explained details.
- Collected customer feedback and made changes to exceed customers' expectations.
Volunteer
Pikes Peak State College
Colorado Springs, Colorado
05.2025 - 12.2025
- Analyzed patient data for care improvement by 20%
- Developed comprehensive patient reports to enhance data accessibility
- Collaborated with team about data solutions that resulted in a 30% reduction in entry errors
Remote Call Center Agent
Beacon Staffing
Baltimore, USA
03.2019 - 05.2021
- Answered customer questions and resolved customer tickets.
- Maintained and updated customer records.
- Interacted with customers through several channels like phone, email, and social media.
- Proactively communicated ticket statuses to customers.
- Dispatched customer calls to appropriate company departments for unresolved questions and concerns.
Certified Pharmacy Technician
Belvedere Pharmacy
Baltimore, USA
06.2016 - 12.2018
- Aided in filling, processing, and dispensing medications.
- Organized and labeled medications for efficient distribution.
- Maintained the drug inventory through inventory control practices.
- Provided excellent customer service by answering phone calls promptly and courteously.
- Assembled intravenous solutions and pharmaceutical therapies.
Help Desk Support Specialist
Amazon
Baltimore, USA
08.2015 - 04.2016
- Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
- Assisted in technical support process refinement to improve customer service and support.
- Installed and configured printers and scanners, resetting default device passwords to prevent cyber-attacks.
Laboratory Assistant
Montgomery College
Rockville, USA
08.2011 - 12.2014
- Preparing inoculations and other solutions needed for experiments.
- Performing tests to identify bacteria or other microbes by growing cultures from samples.
- Performing chemical and biological analysis such as PCR and ELISA on samples.
- Working with cultures that may contain infectious agents by following safety guidelines and using sterilization procedures.
- Recording data during experiments and any unusual results or observations.
- Cleaning equipment and other lab materials as needed to prevent contamination of samples.
- Preparing cultures and media for use in experiments.
- Cleaning glassware and equipment before and after experiments using specialized detergents and equipment such as autoclaves or ultrasonic baths.
Education
Bachelor of Science - Health Informatics
Liberty University
Lynchburg, VA05-2027
Bachelor of Science - Biotechnology
University of Maryland Global Campus
Adelphi, MD08-2023
General Studies -
Pikes Peak Community College
05-2022
Associate of Science - Life Science
Montgomery College
Rockville, MD12-2014
Skills
- Organized
- Computer literacy
- Teamwork
- Collaborative
- Process-oriented
- Detail-oriented
- Microsoft Office
- Strong communication skills
- Technical support
- Data analysis
- Patient care
- Customer service
- Health informatics
- Electronic health records
- Data entry
- HIPAA
Languages
French
Native/ Bilingual
Timeline
Volunteer
Pikes Peak State College
05.2025 - 12.2025
Remote Call Center Representative
Vastek Group
07.2021 - Current
Remote Call Center Agent
Beacon Staffing
03.2019 - 05.2021
Certified Pharmacy Technician
Belvedere Pharmacy
06.2016 - 12.2018
Help Desk Support Specialist
Amazon
08.2015 - 04.2016
Laboratory Assistant
Montgomery College
08.2011 - 12.2014
Bachelor of Science - Health Informatics
Liberty University
Bachelor of Science - Biotechnology
University of Maryland Global Campus
General Studies -
Pikes Peak Community College
Associate of Science - Life Science
Montgomery College