Aida Dominguez
Summary
Motivated and detail-oriented professional with strong academic achievement and over 5 years of experience in customer service, banking, and administrative support. Bilingual in Spanish and English, with proven ability to communicate effectively, manage sensitive information, and work efficiently in team environments. Eager to contribute strong organizational, interpersonal, and problem-solving skills to a dynamic professional setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BANKING ASSOCIATE
TD Bank
04.2023 - 06.2025
- Ensured compliance with banking regulations while assisting customers in understanding complex financial products.
- Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
CUSTOMER SERVICE REPRESENTATIVE
Carpio Tax Service
02.2020 - 03.2023
- Responsible for providing fast and efficient customer service and helping with the information the client needs to know, ensuring quality for clients.
- Promptly respond to customer inquiries in person or via phone, email, mail, or social media.
PARKING ATTENDANT
Republic Parking System
08.2022 - 02.2023
- Worked closely with management team to ensure smooth operation of the facility.
- Assisted customers in understanding parking regulations, fees, and other information.
RETAIL ASSOCIATE
Metro By T-Mobile
01.2022 - 08.2022
- Maintained knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
CASHIER
Popeye's Fast Food Restaurant
09.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
High School of Science and Technology
Springfield, MA06.2021
Associate in Science (A.S.) - Criminal Justice
STCC
Springfield, MA05.2024
Bachelor of Arts (B.A.) - Law
Western New England University
Springfield, MASkills
- Customer Service
- Professional Communication
- Team Collaboration
- Scheduling/Planning
- Data Entry & Document Filing
- Microsoft Office( Word, Excel, Outlook)
- Administrative support
- Time Management
- Organizational efficiency
- Problem- Solving
Certification
Notary Public
Timeline
BANKING ASSOCIATE
TD Bank
04.2023 - 06.2025
PARKING ATTENDANT
Republic Parking System
08.2022 - 02.2023
RETAIL ASSOCIATE
Metro By T-Mobile
01.2022 - 08.2022
CASHIER
Popeye's Fast Food Restaurant
09.2021 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
Carpio Tax Service
02.2020 - 03.2023
High School Diploma -
High School of Science and Technology
Associate in Science (A.S.) - Criminal Justice
STCC
Bachelor of Arts (B.A.) - Law
Western New England University
Similar Profiles
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Ashley WidermanAshley Widerman
Team Manager II at TD Auto Finance, TD Bank NATeam Manager II at TD Auto Finance, TD Bank NA
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Julie TyquiengcoJulie Tyquiengco
Banking Associate at Bank Of GuamBanking Associate at Bank Of Guam