Aida Dominguez Zamora
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Child Protective Services Caseworker
Texas Department Of Family And Protective Service
10.2023 - Current
- Improved child and family outcomes by conducting thorough assessments and developing comprehensive case plans.
- Strengthened family relationships by providing support, resources, and referrals to community services.
- Collaborated with multidisciplinary teams to address complex cases and develop effective intervention strategies.
- Enhanced communication between families and service providers by serving as a liaison and facilitating regular meetings.
- Advocated for children''s best interests in court proceedings, presenting clear documentation of case findings and recommendations.
- Developed strong rapport with clients by building trust through empathy, active listening, and cultural sensitivity.
- Visited homes, inspected surroundings and interviewed family members.
Medical Practice Assistant
Saldivar Health Center - Parkland Health
09.2017 - 10.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Participated in ongoing professional development opportunities to stay current with industry trends and enhance job performance.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Class Assistant - Internship
YUMLISH
01.2023 - 05.2023
- Assist class set up & participation for 20 participants
- Enhanced student participation by incorporating interactive activities and group projects in the classroom.
- Managed classroom materials and resources to ensure a safe and organized learning environment for all students.
- Administered assessments and analyzed results, using data to inform instruction and address student needs effectively.
- Maintained accurate records of attendance, grades, and other pertinent information for each student under my supervision.
- Utilized technology tools such as online platforms or multimedia presentations to enhance lessons and engage students more effectively in learning activities.
Front Desk Receptionist
Promise House
03.2018 - 02.2020
- Handled confidential matters discretely by maintaining strict confidentiality policies
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Assisted with the set-up of meeting rooms including arranging seating arrangements, providing refreshments
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
Cafeteria Cashier
Children's Health
05.2016 - 09.2017
- Demonstrated ability to accurately count money and operate a cash register
- Maintained cleanliness of cafeteria area by wiping down tables and counters regularly
- Adhered to health code standards by wearing gloves when preparing food items
- Proficient in using POS systems for payment processing.
Education
University of North Texas At Dallas
Dallas, TX05.2023
Associates in Science -
Dallas College - Mountain View College
Dallas, TX12.2014
High School Diploma -
Cedar Hill High School
Cedar Hill, TX06.2011
Skills
- EMR Systems
- Medical Office Experience
- Assessment Skills
- Policy Adherence
- Community Networking
- Records Management
- HIPAA Compliance
- Medical Terminology
- Outpatient Care
Languages
Spanish
Native or Bilingual
Timeline
Child Protective Services Caseworker
Texas Department Of Family And Protective Service
10.2023 - Current
Class Assistant - Internship
YUMLISH
01.2023 - 05.2023
Front Desk Receptionist
Promise House
03.2018 - 02.2020
Medical Practice Assistant
Saldivar Health Center - Parkland Health
09.2017 - 10.2023
Cafeteria Cashier
Children's Health
05.2016 - 09.2017
University of North Texas At Dallas
Associates in Science -
Dallas College - Mountain View College
High School Diploma -
Cedar Hill High School