Aida Lundy
CVS Caremark
Corryton,TN
5
years of professional experience
Customer Care Representative with experience handling high-volume inbound calls, product and service questions, and complaint resolution in a fast-paced call center environment. Delivers accurate information, de-escalates difficult conversations, and supports customer loyalty through professional, empathetic service. Builds trust by keeping interactions calm, clear, and solution-focused.
Work History
Customer Care Representative
2 Years 10 Months- Managed high-volume inbound calls, delivering personalized attention to each customer and enhancing overall satisfaction.
- Handled customer complaints with empathy and professionalism, successfully de-escalating conflicts and retaining customer loyalty.
- Handled customer complaints with empathy and professionalism, de-escalating conflicts and fostering customer loyalty.
Program Advocate
4 Years 9 Months- Collaborated with local organizations to identify resources and support systems enhancing program participant outcomes.
- Advocated for inclusivity and accessibility within program initiatives, engaging diverse populations in participation.
- Coordinated public speaking engagements to raise awareness of program initiatives in community forums.
Education
Bachelor's Degree - Social Work
Associate's Degree - Social Work
Skills
Customer service
Call handling
Complaint resolution
Active listening
Service recovery
Community outreach
Stakeholder coordination
Program coordination
Public speaking
Advocacy
Timeline
Customer Care Representative
CVS Caremark
10.2023 - CurrentRead More
Program Advocate
My Daughters Journey
04.2021 - 01.2026Read More
Pellissippi Community College
Associate's Degree from Social Work
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University of Tennessee
Bachelor's Degree from Social Work
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