Aida Maldonado
Titusville,FL
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Janitor
Dyna Clean
Cocoa, FL
07.2023 - Current
- Responded to emergency cleaning requests to meet client expectations.
- Steam-cleaned or shampooed carpets.
- Checked and stocked inventory throughout facility to meet expected demands.
- Assist with special projects including painting walls or moving furniture as required.
- Kept business entrances clean, tidy and professional in appearance.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Customer Service Representative
Percepta
Melbourne, FL
01.2021 - 07.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer traffic count by 20% and retail sales by 10%.
- Made outbound calls to obtain account information.
- Surpassed sales goals through implementation of successful marketing strategies.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Increased customer satisfaction ratings 99% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Bilingual Customer Service Representative
Adecco Staffing
Melbourne, FL
01.2020 - 01.2022
- Strengthened customer retention by offering discount options.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adhered strictly to confidentiality guidelines when handling sensitive information.
- Adhered to company policies and procedures regarding customer service standards.
- Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
- Informed customers about promotional offers or discounts that may be available based on their purchase history.
Education
High School Diploma -
New Baptist Homeschool
Mims, FL05-2009
Skills
- Customer Service-Focused
- Facility Opening and Closing
- Attention to Detail
- Team Collaboration
- Cleaning and Sanitizing
- Room Setup and Breakdown
- Customer Service
- Responsible and Dependable
- Data Entry
- Complaint Resolution
- Inbound and Outbound Calling
- Product Knowledge
- Problem-Solving
References
References available upon request.
Timeline
Janitor
Dyna Clean
07.2023 - Current
Customer Service Representative
Percepta
01.2021 - 07.2022
Bilingual Customer Service Representative
Adecco Staffing
01.2020 - 01.2022
High School Diploma -
New Baptist Homeschool