Aida Silva
Summary
Dynamic and results-oriented professional enhancing case management efficiency and client satisfaction. Excelled in bi-lingual communication and data entry, achieving high client retention rates. Demonstrates exceptional problem-solving abilities and teamwork, contributing to significant improvements in operational processes.
Overview
10
10
years of professional experience
Work History
Pre-Lit Case Manager Assistant
Witherite Law Group
06.2024 - Current
- Assist with the initial setup of case files to ensure all documentation is collected and organized in pre-litigation cases.
- Communicate with clients to improve understanding of case progress, answer basic inquiries, gather initial information, and input data into the case management system.
- Manage case files for streamlined access to information.
- Provide administrative assistance such as managing emails, scheduling appointments, and drafting correspondence to facilitate efficient case management.
- Collaborate with attorneys and other staff members to support the overall functioning of the pre-litigation department.
- Enter case-related data into the case management system accurately to ensure the integrity of case information.
Medical Records Specialist
MedWrecks
02.2023 - 06.2024
- Request and obtain billing and medical records from various healthcare providers and ensure they are added to the case management file.
- Ensure all medical records comply with legal standards, including HIPPA regulations.
- Collaborate with other legal professional to provide insights from medical records.
- Effectively manage a large case load, respond to emails in a timely manner, and meet deadlines.
Client Support Associate
Witherite Law Group
10.2023 - 01.2024
- Responsible for managing the initial client intake process, ensuring a smooth and professional experience from the first point of contact.
- Conducting thorough interviews with potential clients to gather case information, assessing the viability of claims, and documenting all relevant details accurately.
- Communicated with potential clients effectively, providing information about the legal process.
Administrative Assistant & Title Services
Liepold, Harrison, & Associates PLLC
11.2021 - 10.2023
- Coordinated schedules and appointments to ensure smooth daily operations.
- Maintained office supplies by managing inventory and placing orders.
- Improved efficiency by organizing filing systems and maintaining records.
- Prepared documents for meetings, facilitating effective communication within the team.
- Review files in order to ensure compliance with the Foreclosure process prior to posting.
- Responsible for assisting with foreclosure sale reporting.
Account Manager
BAG Corp
06.2015 - 11.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Associate of Science -
Dallas College
12-2023
Skills
- Bi-lingual
- Articulate Communication
- Problem Solving
- Organization and Prioritization
- Self Efficiency
- Team Player
- Lead Development
- Customer Retention
- Self Efficiency
- Data Entry
Timeline
Pre-Lit Case Manager Assistant
Witherite Law Group
06.2024 - Current
Client Support Associate
Witherite Law Group
10.2023 - 01.2024
Medical Records Specialist
MedWrecks
02.2023 - 06.2024
Administrative Assistant & Title Services
Liepold, Harrison, & Associates PLLC
11.2021 - 10.2023
Account Manager
BAG Corp
06.2015 - 11.2021
Associate of Science -
Dallas College
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