Hi, I’m
Aida Stovall
Richmond,VT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
years of professional experience
Work History
Hire Up Staffing Services
Call Center Representative
2022.08 - Current (2 years & 1 month)
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained accurate and current customer account data.
- Made outbound phone calls, replied to over 12 emails per hour and faxes daily, addressing customer inquiries, solving problems and providing information.
- Tendered credit card payments for completed repair work on state vehicles.
Quality Staffing Services
Call Center Representative
2019.09 - Current (5 years)
Job overview
- Scored in top rank of employees for successful completions of surveys.
- Spoke professionally and cordially to maintain quality control
- Completed 5 to 7 surveys per hour
- Used Teams to keep open communication with supervisors and other team members
Maximus Federal Services
Call Center Representative
2021.11 - 2022.04 (5 months)
Job overview
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended different coverage options to customers, thoroughly explaining details.
Education
James River High School , Midlothian, VA
High School Diploma
06.2003
Skills
- Call Center Operations
- Training and Development
- System Documentation
- Verbal and Written Communication
- Problem-Solving Skills
- Customer Support
- Sales Expertise
- Data Gathering
- Customer Communication
Timeline
Call Center Representative
Hire Up Staffing Services
2022.08 - Current (2 years & 1 month)
Call Center Representative
Maximus Federal Services
2021.11 - 2022.04 (5 months)
Call Center Representative
Quality Staffing Services
2019.09 - Current (5 years)
James River High School
High School Diploma
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