Aidan Beckett
Tifton,GA
Summary
Adept at managing high-stress situations and coordinating multi-agency responses, I honed my fast typing and empathy skills at Alachua Police Department. Achievements include enhancing emergency response times and developing efficient communication protocols, showcasing my strong attention to detail and ability to maintain composure under pressure.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Communications Operator
Alachua Police Department
04.2024 - 08.2024
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.
- Monitored multiple sources of information simultaneously, ensuring comprehensive situational awareness during emergencies.
- Supported public safety operations during major events by coordinating resources and relaying vital information.
- Reduced radio traffic congestion with effective use of communication channels and protocols.
- Developed strong relationships with local law enforcement agencies, facilitating seamless collaboration during joint operations.
- Provided timely updates to field units during critical incidents, contributing to successful outcomes.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Connected callers with appropriate professional, department, or business.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Security Officer
Allied Universal Security Services
11.2023 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
Circle K
02.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Landscaper
Start To Finish Landscaping
04.2022 - 06.2022
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
Education
High School Diploma -
Logam Academy
Homeschool03-2020
Skills
- Strong attention to detail
- Fast typing speed
- Empathy and patience
- Radio operation
- Customer service
- Active listening
- Critical thinking
- Data entry
- Strong work ethic
- Heavy lifting
- Using hand tools
- Jobsite safety
Certification
- Security Officer Certification (SOC) - National Association of Safety Professionals.
Languages
French
Limited Working
Timeline
Communications Operator
Alachua Police Department
04.2024 - 08.2024
Security Officer
Allied Universal Security Services
11.2023 - 04.2024
Customer Service Representative
Circle K
02.2023 - 09.2023
Landscaper
Start To Finish Landscaping
04.2022 - 06.2022
High School Diploma -
Logam Academy
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