Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aidan Borja

Yelm,WA

Summary

Dynamic and results-driven professional with a strong background in customer service and program planning. Proven ability to lead teams and enhance member experiences, leveraging ISSA certification and CPR training. Recognized for boosting client motivation and implementing effective feedback processes to drive continuous improvement.

Overview

6
6
years of professional experience

Work History

Recreation Assistant

DFMWR
05.2021 - Current
  • Maintained a safe and clean facility, ensuring a positive environment for all users.
  • Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
  • Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
  • Enhanced participant enjoyment by creating and implementing diverse recreational activities.
  • Performed custodial duties to provide clean and inviting facilities.
  • Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
  • Volunteered for many MWR events and assisting with set up, tear down, and ensuring that the event goes smoothly.
  • Assisted with facility maintenance of equipment which includes replacing broken equipment, moving equipment from facility to facility, and routine maintenance.

Sales Associate

GNC
09.2020 - 04.2024
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Enhanced my knowledge on supplements by taking recommended courses through GNC’s portal.
  • Displayed the ability to lead my team to get first in our district for sales and was able to retain that position.

Membership Specialist

UFC Fit
04.2021 - 06.2021
  • Worked closely with the sales team on outreach efforts to increase brand awareness and grow our member base significantly over time.
  • Implemented new processes for tracking member feedback, enabling proactive improvements to be made based on real-time input from our clients.
  • Collaborated with other departments to provide seamless support for all member-related inquiries and issues.
  • Actively sought opportunities for professional development by attending relevant conferences and workshops that could benefit not only my own career trajectory but also enhance the value proposition we provided to current and future members alike.
  • Led my team out to prospect new members which included setting up a booth at the state fair, prospecting at local restaurants, and even to some of the schools nearby.

Fitness Trainer

Planet Fitness
01.2020 - 03.2020
  • Provided fitness assessments and program planning.
  • Educated clients on proper nutrition habits, leading to healthier lifestyles and improved weight management outcomes.
  • Demonstrated how to carry out various routines and exercises.
  • Advised clients on proper equipment use and maintenance, contributing to a safe workout environment and prolonging the lifespan of gym assets.
  • Boosted client motivation through consistent encouragement, support, and progress tracking.
  • Participated in continuing education opportunities to stay current on industry trends, enhancing the quality of services provided to clients.
  • Monitored clients' progress and modified programs.
  • Mentored new fitness trainers, sharing best practices and guiding their professional development within the industry.

Team Member

Planet Fitness
10.2019 - 01.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

Business

Tacoma Community College
Tacoma, WA

Diploma -

Summit Olympus High School
Tacoma, WA
06.2019

Skills

  • Strong teamwork
  • CPR certified
  • Flexibility
  • Program planning
  • Team leadership
  • ISSA Certified Personal Trainer

Timeline

Recreation Assistant

DFMWR
05.2021 - Current

Membership Specialist

UFC Fit
04.2021 - 06.2021

Sales Associate

GNC
09.2020 - 04.2024

Fitness Trainer

Planet Fitness
01.2020 - 03.2020

Team Member

Planet Fitness
10.2019 - 01.2020

Business

Tacoma Community College

Diploma -

Summit Olympus High School

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Aidan Borja