Aidan Clifford
State College,PA
Summary
Results-driven professional with extensive experience in complaint resolution, team collaboration, and staff training. Committed to enhancing customer satisfaction and fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Ops Experience Manager
The Home Depot Inc
State College, PA
02.2026 - Current
- Utilized point-of-sale systems for accurate transaction processing and cash handling.
- Adapted quickly to changing priorities, maintaining productivity in fast-paced environment.
- Engaged in training sessions to develop knowledge of store policies and procedures.
- Collaborated with team members to maintain store organization and cleanliness.
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
Customer Experience Manager
The Home Depot Inc
State College, PA
06.2025 - 02.2026
- Assisted in developing and implementing customer service strategies to enhance overall customer satisfaction.
- Handled customer inquiries and resolved issues efficiently, promoting a positive shopping experience.
- Monitored customer feedback and identified trends to inform service improvement initiatives.
- Trained new staff on customer interaction protocols and effective communication techniques.
- Supported management in analyzing performance metrics to enhance service delivery standards.
- Engaged with customers on the sales floor, providing product information and assistance as needed.
- Maintained up-to-date knowledge of products and promotions to better assist customers during their visits.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
Department Supervisor
The Home Depot Inc
State College, PA
06.2023 - 06.2025
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Trained new associates on store policies, customer service techniques, and product knowledge.
- Coordinated inventory management, optimizing stock levels through effective ordering processes.
- Implemented process improvements that increased workflow efficiency and reduced errors.
- Monitored performance metrics to assess team productivity and identify areas for growth.
- Developed training materials to support ongoing staff development and skill enhancement.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Fostered a positive work environment by promoting teamwork and employee engagement initiatives.
Sales Associate
The Home Depot Inc
State College, PA
03.2021 - 06.2023
- Assisted customers with product selection and project advice, enhancing overall shopping experience.
- Organized merchandise displays to optimize visibility and accessibility, improving store layout efficiency.
- Maintained knowledge of current promotions, policies, and product information to support customer inquiries.
- Collaborated with management to identify inventory needs and ensure stock levels met customer demand.
- Implemented strategies for upselling products, contributing to increased sales revenue in department.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Stockroom Clerk
Penn State University
State College, PA
02.2019 - 07.2021
- Organized stockroom inventory to ensure efficient retrieval and restocking processes.
- Implemented safety protocols to maintain compliance with workplace regulations.
- Assisted in training new staff on inventory management systems and procedures.
- Streamlined shipping and receiving operations, improving overall workflow efficiency.
- Shelved new and returned inventory according to proper storage procedures.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Interpreted and followed verbal instructions and pull sheets.
- Prepared pallets for shipment or use by sales floor employees.
Education
Automotive Technology
Pennsylvania College of Technology
Williamsport, PAHigh School Diploma -
State College Area High School
State College, PA06-2018
Skills
- Sales expertise
- Sales and upselling
- Teamwork and collaboration
- Staff education and training
- POS systems and ordering platforms
- Key holder experience
- Complaint resolution
- De-escalation techniques
- Order and refund processing
- Order picking
- Packing and shipping
- Equipment operation
Accomplishments
- Completion of the DSAD Program
- RAMP Certified
Timeline
Ops Experience Manager
The Home Depot Inc
02.2026 - Current
Customer Experience Manager
The Home Depot Inc
06.2025 - 02.2026
Department Supervisor
The Home Depot Inc
06.2023 - 06.2025
Sales Associate
The Home Depot Inc
03.2021 - 06.2023
Stockroom Clerk
Penn State University
02.2019 - 07.2021
Automotive Technology
Pennsylvania College of Technology
High School Diploma -
State College Area High School