Aidan Gauger
Minneapolis,MN
Summary
Driven professional with a proven track record in enhancing customer satisfaction, and equipped in handling customer service. Expert in upselling techniques and relationship building, demonstrating exceptional customer service and multitasking abilities. Cultivated warm relationships with regulars, leveraging strong communication and problem-solving skills to excel in high-volume dining environments.
Overview
1
1
year of professional experience
Work History
Server
Mason Jar Kitchen & Bar
Eagan, MN
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Server
Olive Garden Restaurant
Bloomington, MN
04.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sales Representative
Hot Spring Spas
Burnsville
10.2023 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Eastview High School
Apple Valley, MNSkills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Memory retention
High-volume dining
Sales Techniques
Order Accuracy
Table Bussing
Suggestive Selling
Point of sale operation
Wine service
Multitasking Abilities
High Energy and Stamina
Team Leadership
Problem-Solving
Cool Under Pressure
Excellent Communication
Relationship Building
Active Listening
Staff Training
Upselling
Timeline
Server
Mason Jar Kitchen & Bar
05.2024 - Current
Server
Olive Garden Restaurant
04.2024 - 09.2024
Sales Representative
Hot Spring Spas
10.2023 - 03.2024
Eastview High School