AIDAN HENDRICKS
Alpharetta,GA
Summary
Cybersecurity graduate with expertise in threat assessment, network security, and client support. Demonstrated skills in technical troubleshooting, customer service, and efficient operations management. Known for adaptability to new environments, leadership abilities, and delivering high-quality client experiences. Excited to utilize technical and interpersonal skills to contribute to the success of a forward-thinking organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Associate
International Workplace Group - Regus
06.2024 - Current
- Delivered high-quality client support by addressing workspace needs, resolving issues promptly, and maintaining a productive office environment
- Managed office operations, including inventory control, facility maintenance, and vendor coordination, ensuring efficient day-to-day functionality
- Oversaw room bookings and office allocations, maximizing space utilization and adapting quickly to meet client demands
- Supported the sales team by conducting office tours, explaining service options, and assisting with new client onboarding to drive occupancy rates
- Maintained accurate records for client accounts, processed billing, and monitored accounts receivable to support financial accuracy and timeliness.
Customer Service Staff
Publix Supermarkets
08.2018 - 05.2023
- Efficiently managed customer queries, promoting swift resolutions
- Fostered teamwork, leading nightly tasks to enhance efficiency
- Compiled comprehensive weekly reports, demonstrating analytical acumen
- Optimized operations, utilizing in-depth store knowledge to enrich customer experience.
Education
Bachelor of Science - Cyber Security
University of North Georgia
Dahlonega, GA05.2024
Associate of Applied Science -
Chattahoochee Technical College
Marietta, GA05.2020
Skills
- Communication
- Flexibility and Adaptability
- Problem-solving aptitude
- Leadership and Teamwork
- Reverse Engineering
- Data Networking
- Ethical Hacking
- Debugging
Certification
- Microsoft Network Administrator
- Cisco Network Specialist Certificate
- Network Administrator
- Network Support Specialist
- Network Technician
- PC Repair and Network Technician
- NSA Codebreaker 2023 Certification of Achievement
Timeline
Community Associate
International Workplace Group - Regus
06.2024 - Current
Customer Service Staff
Publix Supermarkets
08.2018 - 05.2023
- Microsoft Network Administrator
- Cisco Network Specialist Certificate
- Network Administrator
- Network Support Specialist
- Network Technician
- PC Repair and Network Technician
- NSA Codebreaker 2023 Certification of Achievement
Bachelor of Science - Cyber Security
University of North Georgia
Associate of Applied Science -
Chattahoochee Technical College
Similar Profiles
MIKAELA L. STEVENSMIKAELA L. STEVENS
Global Customer Success Director at Regus/IWG PLC (International Workplace Group)Global Customer Success Director at Regus/IWG PLC (International Workplace Group)
JOHN GABRIEL V. ABRACIAJOHN GABRIEL V. ABRACIA
Finance Accounting Associate / Handover Specialist at Regus / International Workplace Group PLC, IWG PLCFinance Accounting Associate / Handover Specialist at Regus / International Workplace Group PLC, IWG PLC
Ayu Lestari Asih P.Ayu Lestari Asih P.
Community Manager at Regus Business Centre Indonesia/ IWG plc, International Workplace Group plcCommunity Manager at Regus Business Centre Indonesia/ IWG plc, International Workplace Group plc