Aidan Schirm
West Lafayette,IN
Summary
Dynamic leader and problem-solver with a proven track record at Chipotle Grill, enhancing customer satisfaction and team efficiency. Expert in customer service management and conflict resolution, adept at multitasking and fostering a collaborative team environment. Demonstrated success in employee training and development, significantly improving service delivery and operational workflow.
Overview
4
4
years of professional experience
Work History
Service Manager
Chipotle Grill
05.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Grounds Maintenance Landscaper
Purdue University
05.2023 - 08.2023
- Improved landscape design by planting flowers, trees, and shrubs according to client preferences and site conditions.
- Preserved property safety by removing hazardous tree limbs, leaves, and other debris from walkways and driveways.
- Refreshed planting areas by removing old mulch, weeds, and debris before adding fresh materials for improved soil health and plant growth.
- Maintained healthy lawns with proper mowing techniques, fertilization, and weed control treatments.
- Operated heavy machinery such as tractors, mowers, and blowers safely and effectively to complete large-scale projects in a timely manner.
- Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.
Butcher
Kroger
11.2021 - 08.2022
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
Cashier
Kroger
02.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Psychology
Ball State University
Muncie, IN05-2026
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
Affiliations
- Sigma Alpha Epsilon National Fraternity
Timeline
Service Manager
Chipotle Grill
05.2023 - Current
Grounds Maintenance Landscaper
Purdue University
05.2023 - 08.2023
Butcher
Kroger
11.2021 - 08.2022
Cashier
Kroger
02.2021 - 11.2021
Bachelor of Science - Psychology
Ball State University