Aide Sandoval
Summary
Dynamic and adaptable professional with a proven track record at Liuna local 783, excelling in customer service and database entry. Leveraged bilingual abilities and a team player mentality to enhance operational efficiency and client satisfaction. Demonstrated exceptional problem-solving skills and a commitment to excellence, significantly contributing to team success and customer experience. Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
7
7
years of professional experience
Work History
Union Office Clerk
Hod Carriers & Laborers
San Bernardino, CA
01.2022 - 01.2025
- Assisted customers with inquiries and complaints in a professional manner.
- Verified accuracy of all paperwork prior to submission for processing.
- Developed organizational filing systems for confidential customer records and reports.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered phones in a courteous manner while providing excellent customer service.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Entered data into computer systems accurately and efficiently.
- Processed payments, including cash, money orders, checks, and credit cards.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Company events that I participated in and helped with, such as checking in members and giving away gifts.
- Post company checks to members' accounts.
- Typed and mailed out letters of new projects to contractors.
Medical Office Administrator
Healthpointe Medical Group
Colton, CA
03.2020 - 01.2022
- Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
- Processed payments for services rendered and collected co-payments.
- Reviewed documentation for accuracy before submitting claims.
- Managed office inventory and completed new purchases.
- Registered new patients into the practice management system.
- Maintained confidentiality of patient information at all times.
- Explained policies, procedures and services to patients.
- Provided exceptional patient experience through friendly and compassionate communications.
Processor
LG Warehouse
San Bernardino
02.2018 - 03.2020
- Company Overview: San Bernardino
- Packed, sealed, labeled and affixed postage to prepare materials for shipping
- Prepared work orders, bills of lading, and shipping orders to route materials
- Inspected all packages for damage prior to acceptance into the facility
- Utilized RF scanners to accurately record information into the computer system
- Accurately received, recorded and tracked incoming shipments using an inventory management system
- Assisted in training new team members on proper procedures related to shipping
- Responded quickly to urgent requests from management and colleagues
- San Bernardino
Education
Some College (No Degree) - Business
Crafton Hills College
Yucaipa, CASkills
- Bilingual
- Team Player mentality
- Problem-solving
- Effective multitasking
- Flexible and adaptable
- Cleaning and sanitation
- Database entry
- Scanning and copying
- Basic accounting
- Mail processing
- Customer satisfaction
- Handling payments
- Telephone etiquette
- Filing systems
- Typing speed
References
- Luis Carrillo, IHSS Employer, (949) 490 - 9250
- Juan Trujillo, Supervisor at LG Warehouse, (909) 314 - 5729
- Alex Artiaga, Business Manager at Liuna Local 783 (909)884-5321
Timeline
Union Office Clerk
Hod Carriers & Laborers
01.2022 - 01.2025
Medical Office Administrator
Healthpointe Medical Group
03.2020 - 01.2022
Processor
LG Warehouse
02.2018 - 03.2020
Some College (No Degree) - Business
Crafton Hills College
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