Aide B. Martinez Ledesma
Summary
Customer service professional with 8 years of experience, adept at resolving complex customer issues through active listening and providing timely solutions. Skilled in communication, organization and problem-solving. Passionate about learning new skills and exceeding customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alta Resources: POLYWOOD
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding resolutions for both customers.
- Responded to customer requests via call, email or chat for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Cash Office Associate
TJ Maxx, TJX Companies
08.2016 - 04.2021
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Managed the ordering of supplies necessary for cash office operations, avoiding unexpected shortages or delays in service delivery.
Cashier/Customer Service Lead
TJ Maxx, TJX Companies
07.2016 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Western High School
Anaheim, CA05-2016
Skills
- Customer service
- Active listening
- Problem resolution
- Relationship building
- Call center experience
- Payment processing
- Phone etiquette
- Typing/computer skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Alta Resources: POLYWOOD
04.2021 - Current
Cash Office Associate
TJ Maxx, TJX Companies
08.2016 - 04.2021
Cashier/Customer Service Lead
TJ Maxx, TJX Companies
07.2016 - 04.2021
High School Diploma -
Western High School