Aidee Portillo
Akron Children's Hospital
Clinton ,OH
1
Language
2
years of professional experience
Detail-oriented Patient Service Representative with expertise in claims processing and bilingual communication. Recognized for resolving patient concerns promptly and maintaining accurate records to ensure compliance and quality assurance.
Work History
Patient Service Representative
1 Year 2 Months- Educated patients on insurance benefits and coverage, facilitating informed decision-making regarding care options.
- Maintained accurate patient records in electronic health systems for compliance and quality assurance.
- Coordinated scheduling of appointments, optimizing provider availability and resources.
- Collaborated with healthcare teams to streamline communication between departments, improving service delivery.
- Resolved patient inquiries and concerns promptly, fostering trust and confidence in hospital services.
- Implemented feedback mechanisms to capture patient experiences, contributing to ongoing service improvement initiatives.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Task Associate
3 Months- Collaborated with team members to enhance store presentation and product displays.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Learned and adhered to safety protocols while handling merchandise and equipment.
- Adapted quickly to changing priorities in a fast-paced retail environment.
- Participated in training sessions to improve product knowledge and sales techniques.
- Contributed to achieving store goals through teamwork and effective communication skills.
- Picked and packed order items.
- Kept work areas neat, clean, and free from debris.
- Followed orders precisely for correct items, sizes, and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and allow others to pass easily.
- Stocked designated items on shelves, end caps, and displays.
Education
No Degree - Architecture
Bachelor of Arts - Architecture - Texas Tech University, some College
Skills
Appointment scheduling
Claims processing
Patient intake
Payment collection
Patient confidentiality
Medical terminology
HIPAA compliance
Customer service
Patient education
Bilingual in Spanish
Scheduling appointments
Languages
Spanish
Full Professional
Timeline
Patient Service Representative
Akron Children's Hospital
06.2025 - CurrentRead More
Task Associate
Ulta
05.2024 - 08.2024Read More
Texas Tech University
No Degree from Architecture
Read More
University of Akron
Bachelor of Arts from Architecture - Texas Tech University, some College
Read More