Aiden Collura
Picayune,Mississippi
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Chili's. Excelled in high-stress situations, demonstrating strong multitasking and phone etiquette skills. Proven track record in improving service delivery and efficiently training team members, ensuring high levels of customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Togo Specialist
Chilis's Bar And Grill
01.2023 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
Associate
Walmart
09.2022 - 12.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Shift Lead
Creekside Coffee Cafe
06.2021 - 08.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Crew Trainer
McDonalds
10.2020 - 06.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
No Degree - B.A. Physics
University of Mississippi
University, MS05.2026
Skills
- Strong multitasking
- Phone Etiquette
- Initiative-taking
- Quick Learner
- Service prioritization
- Payment Processing
Timeline
Togo Specialist
Chilis's Bar And Grill
01.2023 - Current
Associate
Walmart
09.2022 - 12.2022
Shift Lead
Creekside Coffee Cafe
06.2021 - 08.2022
Crew Trainer
McDonalds
10.2020 - 06.2021
No Degree - B.A. Physics
University of Mississippi