Aiden Dittmar
Perkasie,Pennsylvania
Summary
Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
3
3
years of professional experience
Work History
Shopper
Instacart
12.2023 - Current
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Verified each item matched order sheet's description.
Delivery Driver
DoorDash
01.2022 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Host
Applebee's
Quakertown, PA
03.2021 - 08.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
West Chester University of Pennsylvania
West Chester, PA05.2026
Skills
- Strong Work Ethic
- Multitasking capabilities
- Conflict resolution
- Organizational skills
- Customer service excellence
- Customer feedback analysis
- Online order fulfillment
- Problem-solving abilities
Timeline
Shopper
Instacart
12.2023 - Current
Delivery Driver
DoorDash
01.2022 - Current
Host
Applebee's
03.2021 - 08.2023
High School Diploma -
West Chester University of Pennsylvania