Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aiden Magsalin

Gaithersburg,MD

Summary

Dynamic shift leader with proven skills in team supervision and customer service. Adept at training new employees and resolving issues to enhance satisfaction and loyalty. Adaptable leader with a strong background in team coordination and employee training. Committed to delivering excellent customer service and resolving challenges efficiently to support operational goals.

Overview

2
2
years of professional experience

Work History

Shift Leader

Playa Bowls
Potomac, Maryland
06.2025 - Current
  • Supervised team members during busy shifts to ensure efficient service.
  • Trained new employees on customer service and product preparation standards.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.

Food Runner

KPOT
Germantown, Maryland
05.2024 - 02.2025
  • Delivered food promptly to tables, ensuring accurate order fulfillment.
  • Assisted servers by coordinating food delivery and setting up dining areas.
  • Communicated effectively with kitchen staff to streamline order processing.
  • Maintained cleanliness of service areas and ensured proper table settings.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Ensured that all orders were correct before leaving the kitchen area.

Server/Cashier

Moby Dick's Restaurant
Potomac, Maryland
01.2024 - 04.2024
  • Provided attentive service to guests in a fast-paced dining environment.
  • Took and processed food and beverage orders accurately and efficiently.
  • Handled cash transactions and processed payments using point-of-sale system.
  • Resolved guest concerns promptly to maintain a positive dining atmosphere.
  • Provided excellent customer service to ensure satisfaction.

Education

High School Diploma -

Magruder Highschool
Derwood, MD
06-2024

Skills

  • Team leadership
  • Employee training
  • Customer service
  • Order accuracy
  • Cash handling
  • Conflict resolution

Timeline

Shift Leader

Playa Bowls
06.2025 - Current

Food Runner

KPOT
05.2024 - 02.2025

Server/Cashier

Moby Dick's Restaurant
01.2024 - 04.2024

High School Diploma -

Magruder Highschool
Aiden Magsalin